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9 days old

Help Desk Engineer- San Diego, CA (ONSITE)

Kelly Services
San Diego, CA 92108
Help Desk Engineer- San Diego, CA (ONSITE)


**Position Summary**


We seek a highly motivated Help desk technician to support our users and manage our endpoints. The ideal candidate needs to understand our R&D (Research & Development) Lab environment and manage the machines within it. Respond and resolve to help desk tickets based on SLA (Service Level Agreements). Provide Tier-1 and above support when needed. Work hand in hand with our Senior Helpdesk Engineers to resolve any user issues. Provide weekly and monthly reporting on tickets resolved, opened, etc. Ensure all our endpoints are always patched and protected.


**Essential Functions and Responsibilities** _include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions._


+ Manage Windows 10/11 Environment using Intune and SCCM (System Center Configuration Manager). This includes Windows 10/11 service upgrades, OS (Operating System) security patching, and imaging.

+ Manage Microsoft anti-virus using Intune and Defender ATP.

+ Manage conference room equipment.

+ Support R&D Lab environments.

+ Any office or cubical moves/adds/changes.

+ Provide break/fix support on workstations, laptops, desktops, printers, mobile phones, etc.

+ Help with security audits, threat investigations and threat/vulnerability resolutions.

+ Analyze and diagnose a wide variety of complex computer system problems and determine the impact of such problems.

+ Understands importance of security and always takes security into consideration.

+ Managing help desk ticketing system.

+ Remote support for users residing and traveling to countries outside the United States.

+ Create and Update Documentation for Users and internal knowledgebase.


**Qualifications & Experience**


_The requirements listed below are representative of the knowledge, skill, and/or ability required in order satisfactorily perform in this role._


**_Education_**


Degree or certification in a related field


**_Experience_**


At least 2-5 years End User support experience.


**_Knowledge Requirements_**


+ Knowledge of Microsoft software, including Office365 products.

+ Knowledge of R&D lab environments.

+ Knowledge of networks (wired and wireless).

+ Knowledge of using Microsoft Intune.

+ Knowledge of using Microsoft O365 portal.

+ Knowledge of using Microsoft SCCM.


Tier 1 & 2 level support for Windows, iOS, Android devices


If you are interested in this role, then please feel free to reach out directly to:


**ki-mei_boggus@kellyit.com**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-17 Expires: 2022-07-18

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Help Desk Engineer- San Diego, CA (ONSITE)

Kelly Services
San Diego, CA 92108

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