21 days old

Help Desk Level 1 - Chanhassen, MN

Kelly Services
Chanhassen, MN 55317
**Job #3368934 | IT51 - Help Desk Level 1 |**

**IWCO Direct-Chanhassen, MN**

**Help Desk**

Contract-min. of 90 days, potential for extension


100% on-site in Chanhassen

Background and drug screen required

Team: 3 help desk specialist

Reason for opening: 1 of the help desk specialist was promoted and will be transitioning out of the position over the next few months

_This person will be responsible for initial help desk needs, password resets, basic troubleshooting and then will escalate more complicated issues out to the team. They will be supporting internal IWCO employees_

_Top Requirements:_

_-Experience with a ticketing system_

_-Experience with phone/email support and working with remote users_

_-Basic help desk knowledge, servers, setting up users, password resets_

_-Strong ability to troubleshoot and escalate issues to the right person_

_Managers requirements:_

+ _Strong customer focus_

+ _Have business awareness_

+ _Be empathetic_

+ _Analytical mindset_

+ _Work well under pressure_

+ _Willing to learn_

+ _Be patient_

+ _Collaborate with others_

+ _Attention to detail_

+ _Good at time management_

_Primary focus of Help Desk Support Specialist - answer the phone, manage ticket queue, escalate or work with the team to solve client issues._

**Why Kelly** **** **?**

By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-26 Expires: 2021-04-26

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Help Desk Level 1 - Chanhassen, MN

Kelly Services
Chanhassen, MN 55317

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