18 days old

Help Desk Level 1

Kelly Services
Cincinnati, OH 45217
**Level 1 Agent Cincinnati, OH 45208**

Looking for talented and high energy Level 1 Agents to provide support to end users via phone, email, chat, or ticketing system. You will be supporting other team members along with possibly training other agents. Communicating in a professional manner while maintaining a positive attitude is key in this position. Being able to diagnose and analyze issues while providing simplified solutions must be a priority.


+ Associates degree or equivalent work experience in IT related field preferred

+ A+, Network +, HDI and/or Microsoft certifications preferred

+ Experience in customer service or call center environment

**Experience Required:**

+ Working knowledge and comfort level in MS Office, including Excel, Word, PowerPoint & MS Teams

+ Browser support experience (Internet Explorer, Chrome, & Firefox)

+ Password Reset experience

+ Knowledge of Active Directory

+ Ticketing Systems

+ Knowledge of Mobile Device Management

**Daily Functions**

+ Agents will receive incoming Calls/Chat/Emails and tickets from users 30+ a day

+ Communicate with users to identify the issue, document, and escalate issues as needed

+ Work with other team members to support and train fellow agents

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-23 Expires: 2021-05-24

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Help Desk Level 1

Kelly Services
Cincinnati, OH 45217

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