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Help Desk Professional

Kelly Services

Tampa, FL
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Help Desk Professional

Jobid US57L8BM_BH1429293

Location: Tampa, FL, 33603, USA

Description Kelly Services is looking for tech savvy individuals for a contract to hire opportunity

Must be flexible with scheduling!

Please apply for more information! Or email your resume to with Technical Support Analyst in the title.

**Essential Responsibilities and Duties:**

+ Receive inbound telephone calls, chat messages, and emails on product questions.
+ Provide excellent customer service, technical troubleshooting, and problem resolution.
+ Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.
+ Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
+ Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.
+ Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required.
+ Use professional judgment to resolve a problem.
+ Escalate customer concerns as necessary to management, as required.
+ Serve as liaison between customers and other personnel. Communicate problems and trends to team for internal resolution.
+ Tier 2 or 3, you will assist and communicate with Tier 1 seasonal technical support and resolve reported problems.
+ Provide assessment of existing systems and recommend improvement.
+ Develop technical solutions to be posted to both internal and external knowledge base.
+ Software testing of new and enhanced software applications.
+ Perform other duties as assigned
**Minimum/Essential Qualifications:**

Ability to respond to customers inquiries and complaints; ability to solve problems in a timely and friendly manner; ability to effectively present information to coworkers and management; excellent verbal and written skills; excellent telephone skills; work well in a team environment.

**Preferred Skills:**

High School Graduate or AA in computer science or business administration or equivalent experience.

1-3 years software technical support in a call center environment.

1-3 years windows 2000, XP, Internet Explorer/Browser, Modems, Network Functions and Configurations and Software Applications.

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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