1+ months

Help Desk Representative

Kelly Services
Plymouth, MN 55446
Kelly IT has multiple openings for onsite **Help Desk Representatives** for our client, a large full-service Information Management Company in Plymouth, MN. (In Mid-September the location will move to Brooklyn Park, MN), Classes start 9/5 and continue the 1st Monday of every month. These are temp roles that last thru May 2023 & **are required to work onsite. No remote option is available!** **Apply Today!!**

+ **Title** : **Help Desk Representative**

+ **Compensation** : $18/hr.

+ **Location:** Plymouth, MN. (In Mid-September the location will move to Brooklyn Park, MN)

+ **Duration:** Temp roles that last thru May 2023

**Summary of Job:**

+ Receive, respond to and resolve inbound Client contacts, including NON-Technical issues as needed

+ Manage unresolved incidents utilizing appropriate resources within required timelines

+ Coordinate internal resources as necessary to ensure effective resolution

+ Document and communicate to appropriate resource any recurring/critical client issue received

+ Write, edit and proof project documentation and correspondence

+ Knowledgeable about assigned Client, service offerings, policies/standards, and processes

+ Performs to and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality and overall customer satisfaction

**Required Skills**

+ Application and Hardware Software support

+ Speed test for network performance

+ Whitelisting

+ Google admin and IOS device support.

+ DNS and server knowledge.

+ May have to do some password resets and basic troubleshooting

**COVID Policy**

+ No vaccine requirements

+ Masks not required regardless of vaccination status

+ If candidate tests positive for COVID candidate is out 5 days and then has to wear a mask for additional 5 days once back onsite

+ Call Center Environment desks/workspaces are all at least 6 feet apart and COVID policies are implemented


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **Technology?**

Looking to put your tech expertise to work on todays most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, youll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the worlds most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, make an impact, and grow your tech career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-08-08 Expires: 2022-10-08

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Help Desk Representative

Kelly Services
Plymouth, MN 55446

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