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Help Desk

Kelly Services

Salem, OR
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Help Desk

Jobid US24R6SC_BH1430275

Location: Salem, OR, 97309, USA

Description **Questions? Chat live! -**

Help Desk Support **_, Salem, OR_**

Kelly Services is currently seeking a Help Desk Support for one of our top clients in Salem, OR.

**Type:** W2 Contract

**Length:** 3 month contract (possibility of extension)

**Shift:** Hours of operation of 5AM-7PM 7 days a week** This is a 40 hour a week position with potentials for OT, ideal candidates will also need to be flexible with working possible early mornings and/or weekends.

**Pay Rate:** $13.00

**Job Overview:**

+ Provide electronic product and application end users with operational and **technical assistance.**
+ Determine call resolution and log calls.
+ Generate product replacement orders and **troubleshoot and resolve customer technical issues** .
+ Provide technical and billing support **via telephone, email and/or chat to end users** and administrators of commercial and/or hospitality products and systems in a timely and effective manner, while projecting a courteous and professional image.
+ Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.
+ Apply established customer satisfaction skills to resolve issues with end users and create a positive image.
+ Follow call-handling procedures to assure uniform support within the goals of the department.
+ Order replacement products and track shipment of those products.
+ Maintain and update customer records.
+ Place follow-up calls to ensure customer satisfaction.
+ Handle technical support and billing issues as required.
+ Meet call handling volume and productivity goals in an **inbound call center environment.**
**Apply Today!**

**Questions? Chat live! -**

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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