24 days old

Help Desk

Kelly Services
San Bernardino, CA 92411



Provides support via phone, e-mail and chat for various PC hardware and software applications.

+ Essential Duties and Responsibilities:

+ Provides support via phone, e-mail, and chat to employees of corporate clients.

+ Assists users in troubleshooting Outlook.

+ Provides support for Microsoft Operating Systems (Windows7, Windows 10).

+ Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

+ Provides support for mobile devices including configuration and email sync.

+ Handles 50-60 issues per day efficiently and appropriately.

+ Maintains regular and punctual attendance.

+ Utilizes Active Directory database to reset network passwords.

+ Assists users in adding and changing network printers.

+ Provides technical support for VPN connectivity issues.

+ Controls users computers utilizing remote access tools.

+ Troubleshoots remote access connectivity problems.

+ Demonstrates and actively promotes an understanding and commitment to the mission through performing behaviors consistent with the organization's values.

+ Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

+ Supports and conducts self in a manner consistent with client service expectations.

**Experience / Technical Requirements** :

+ 3 years experience in call center or service desk environment.

+ Knowledge of various PC hardware and software applications including:

+ Operating Systems: Windows 7, Windows 10

+ Office 365 Support

+ User creations/terminations (tasks/requests)

+ End-user self-service tools

+ Cloud support multiple device data syncing

+ ServiceNow or other ticketing systems

+ Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.

+ Internet Service Provider (ISP), Cable Modem, and Internet Support.

+ Effective troubleshooting and documentation skills Proficient use of Microsoft Office applications.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-03 Expires: 2021-12-04

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Help Desk

Kelly Services
San Bernardino, CA 92411

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