6 days old

Help Desk - Service Desk Analyst

Kelly Services
St Louis, MO 63103
**Service Desk Analyst - St. Louis, MO (Union Station area)**

Direct Hire with competitive salary! Hybrid

Supporting level 2 technical support

Required to apply:

+ Exceptional customer service skills

+ 2-5 year experience with help desk and technical support roles with ticketing system knowledge


+ Respond to service tickets opened

+ Troubleshoot technical issues and implement best resolution available

+ Documenting all steps in ticketing system and escalating when required.

+ Process the requests for new, existing and terminated users which requires provisioning hardware and setting up account permissions, installation and configuration of software and hardware.

+ Collaborate with other IT teams when there are rollouts/updates to new or existing hardware/software.

+ Rotate on call shift with the rest of the team to provide 24/7 technical support for priority 1 issues, stores, offices and warehouses; on-call hours are between the hours of 6am-6pm CST Monday-Friday and all day on Saturday and Sunday.


+ High school diploma required, Bachelors degree preferred

+ 2+ years providing 1st level IT support while troubleshooting software and hardware issues required, 3 4 years preferred

+ Proficiency in Microsoft Word, Access, Excel, and PowerPoint required

+ Strong customer service and communication skills

+ Flexible and adaptable to change

+ Strong attention to detail

+ Strong analytical reasoning skills

+ Reliable and dependable

+ Must be able to lift 35 pounds and ability to crawl under desks, kiosks and fixtures to troubleshoot and set up IT equipment

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-22 Expires: 2021-12-23

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Help Desk - Service Desk Analyst

Kelly Services
St Louis, MO 63103

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast