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10 days old

Help Desk Support Technician

Kelly Services
Albany, OR 97321
**Help Desk Support Technician**

Location: Albany, OR (on-site)

Duration: 12 months


Description

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Work in a group setting with some noise distractions from other Help Desk techs on phone calls.


Responsibilities

Field incoming help requests from end users via both telephone and e-mail in a courteous manner.

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

Build rapport and elicit problem details from help desk customers.

Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Apply diagnostic utilities to aid in troubleshooting.

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Identify and learn appropriate software and hardware used and supported by the organization.

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Install anti-virus software.

Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Test fixes to ensure problem has been adequately resolved.

Perform post-resolution follow-ups to help requests.

Develop help sheets and frequently asked questions lists for end users.


Knowledge & Experience

Degree in the field of computer science or a combination of education and help desk support work experience.

Certifications in CompTIA A+, Network+, or Security+. Microsoft Certified Desktop Support Technician (MCDST) preferred.

Knowledge of basic computer hardware, networked printers, and computer networks.

Experience with desktop operating systems, including Win 7 and Win 10

Extensive application support experience with Microsoft Office Suite, Microsoft email, Adobe, Java, Microsoft Internet Explorer browser.

Knowledge of scripting languages, like VB script or Powershell.

Working knowledge of Anti-Virus and Endpoint protection applications.

Exceptional written and oral communication skills.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Strong documentation skills


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-01-10 Expires: 2022-02-10

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Help Desk Support Technician

Kelly Services
Albany, OR 97321

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