8 days old

Help Desk Support | Tier 2 Technical Support

Kelly Services
Reston, VA 20190
**Tier 2 Technical Support Job Description**

***Must have a Bacherlors Degree**


We design and build things that are inspiring and make a real impact in the online testing industry. Join our team of more than one hundred software engineers, designers, project managers and software specialists that are smart, creative and excited by what they do. Some of our ground-breaking work includes:

+ advanced computer-adaptive algorithms (only one thats peer-approved in the country)

+ mobile support for the user interfaces learning management systems with social media features

+ user interfaces that are universally accessible to people with or without disabilities

+ innovative, machine-scorable items


The candidate will be responsible for understanding the technical underpinnings and functionality of the online testing software. Based on that understanding, the candidate should be able to provide tier-2 support to the various users of this system, including the Assessment Help Desk and in some cases, the users in the field. The candidate should be able to track and prioritize the different requests that are sent by the users and escalate it to the different team members.

Systems Support Agents will need to have technical knowledge to perform the following tasks:

+ Support PC and peripheral installation and troubleshooting on Macs, Linux, Windows machines, Android, and IOS mobile devices; problem/incident recording, and problem resolution/escalation

+ Support troubleshooting of basic network issues (IP configuration, bandwidth, DNS & command line tools, Ping, etc.)

+ Provide accurate and timely logging of issues and resolutions in the ticketing system

+ Interact with external users to obtain and convey concise problem information in a professional manner by phone, email, and in person

**Required Qualifications**

+ Bachelors Degree in Computer Science, or related field.

+ 0-5 years of experience in software help desk/customer support.

+ Excellent communication skills to understand user issues and communicate issue resolutions.

+ High attention to detail. Excellent time management.

+ Quick aptitude for learning new software.

**Preferred Qualifications**

+ Ability to work independently, learn quickly and accomplish tasks under limited supervision.

+ Highly motivated to achieve client satisfaction with timely, high quality services.

+ Self-starter and motivator with a strong sense of accountability.

+ The intellectual capacity to interpret, analyze and troubleshoot technical problems

*To apply directly please email me at **** *

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-29 Expires: 2019-12-30

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Help Desk Support | Tier 2 Technical Support

Kelly Services
Reston, VA 20190

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