**Service Desk Technician - Tier 1**


Ideal candidate has some recent education in the IT field with internship or on the job training skill set, with excellent customer service mindset and passion for technology.


This will be an onsite position, but will have some hybrid work opportunities after appropriate training time period.


Offers competitive pay, great work environment and excellent benefits.


Work Experience Preferred:


IT Experience: 6 months required; 1+ years preferred


MSP preferred


Escalation IT experience


Use of PSA/Ticketing system


Additional knowledge, skills, and responsibilities


Ownership of assigned tasks


Coordination of service via phone, email using our PSA system


Being able to adapt and learn quickly


Ability and desire to develop relationships with clients and internal staff


Follow process and identify possible improvements


Time management skills


Exceptional written and verbal communication skills


Experience troubleshooting and installing servers, firewalls, routers, switches


Knowledge and experience with Microsoft Server and PC products at a high level


Knowledge and experience with advanced networking principles


Ability to create network diagrams and other internal use documentation


Hardware, networking and PC operating system troubleshooting skills


Preferred knowledge, skills, and competencies:


Certifications: A+; Network+, Security+ and/or CCNA preferred


Use of documentation platform


Use of ConnectWise Manage


Use of ConnectWise Automate


HR Stuff:


Medical benefits


Company paid 100%/employee; option to add spouse/family


10 days of PTO


401K with 3% match after 90 days of employment


Benefits available after 30 days of employment


Must be able to pass a background check


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.