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14 days old

Help Desk | Technical Support

Kelly Services
Orlando, FL 32806
**Responsibilities**


+ Address user tickets regarding hardware, software and networking

+ Walk customers through installing applications and computer peripherals

+ Ask targeted questions to diagnose problems

+ Guide users with simple, step-by-step instructions

+ Conduct remote troubleshooting

+ Test alternative pathways until you resolve an issue

+ Customize desktop applications to meet user needs

+ Record technical issues and solutions in logs

+ Direct unresolved issues to the next level of support personnel

+ Follow up with clients to ensure their systems are functional

+ Report customer feedback and potential product requests

+ Help create technical documentation and manuals


**Requirements**


+ Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

+ Hands-on experience with Windows/Linux/Mac OS environments

+ Working knowledge of office automation products and computer peripherals, like printers and scanners

+ Knowledge of network security practices and anti-virus programs

+ Ability to perform remote troubleshooting and provide clear instructions

+ Excellent problem-solving and multitasking skills

+ Customer-oriented attitude

+ BSc in Computer Science or relevant field


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-11 Expires: 2021-11-11

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Help Desk | Technical Support

Kelly Services
Orlando, FL 32806

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