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Help Desk/Technical Support - Tier 1

Kelly Services

Holland, OH
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Help Desk/Technical Support - Tier 1

Jobid US589JRB_BH1432709

Location: Holland, OH, 43528, USA

Description **Overview**

Kelly Services has openings for service oriented Help Desk Analysts who thrive on utilizing their problem solving abilities to help our clients navigate their technology.


+ Supports Tier 1 and 2 service requests and incidents.
+ Provides Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
+ Serves as the single point of contact to end users for information technology-related issues, problems and requests
+ Assists the Help Desk Manager with reporting, analysis, or training and testing tasks.
+ Contributes current technical information and best practices to the knowledge base.

Minimum of 0 - 3 years of experience in a Help Desk environment supporting computer software and hardware.

+ Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7
+ Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
+ Excellent customer service skills and strong telephone skills
+ Strong written and verbal skills as well as problem solving skills
+ Must be able to work independently and as part of a team
To apply please send your resume to ****

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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