27 days old

Help Desk Technician

Kelly Services
Ann Arbor, MI 48104
Kelly Services is looking to hire a **Helpdesk Support Technician** . This is a long term contract opportunity with our client in Ann Arbor, MI.

+ Training is 100% on site and then will move to a hybrid remote/onsite work model

+ Shift: 8:00 to 5:00 PM possible hours, 7.5 hrs/day, 37.5 work week.

+ Compensation: $20-25/hr

**Full Job Description:**

To provide quality support with a high degree of customer service, technical expertise, and timeliness in addition to performing both routine and complex tasks to aid in the ongoing support of site-based microcomputer environments.

+ Research, resolve, and respond to complex questions in accordance with current standards. Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.

+ Lead or participate in team projects that enhance the quality or efficiency of support. Consults with end-users to determine desktop/networking needs.

+ Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards.

+ Installs new hardware and maintains existing hardware.

+ Installs software and peripherals; and network nodes, peripherals and wiring. Participates in the research of new technologies.

+ Documents, debugs, and prepares user procedures.

+ Trains end-users in the use of equipment and software.

+ Performs other related duties as assigned by the Desktop Support Supervisor including IT Projects.

+ Knowledge of personal computers and related hardware and software Knowledge of Microsoft operating systems and application software

+ Knowledge of GUI applications used in a Windows operating environment.

+ Familiar with UNIX, and MAC operating systems Knowledge of problem solving and troubleshooting methods Skills in verbal and written communications and customer service practices.

+ Ability to work as a team player in a multi-cultural, diverse working environment

+ Ability to lift up to 50 pounds Associate degree in Information Technologies or related field or technical training equivalent.

+ Prefer Bachelors degree in IT or related field.

+ At least two years PC support in a networked environment. Experience with multi-cultural students and staff preferred.

**Why Kelly** **** **?**

The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.

Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.

The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook ( , LinkedIn ( and Twitter ( .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (
Posted: 2022-04-22 Expires: 2022-05-23

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Help Desk Technician

Kelly Services
Ann Arbor, MI 48104

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