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17 days old

Help Desk - Tempe, AZ

Kelly Services
Tempe, AZ 85282
**Help Desk Support Services Representative**



**Tempe, AZ**



**85281**



**Responsibilities:**




+ Answer customer calls and respond to customer requests while maintaining customer satisfaction and KPIs

+ Recommend call flow changes, network changes, and best practices to customers, partners, and IT professionals.

+ Offer creative solutions to resolve complex customer requests.

+ Adhere to schedules, guidelines, and requirements in accordance with the Companys set policies and procedures.



**Qualifications:**




+ Knowledge of telecommunications and network configuration, installation, and support/maintenance procedures and processes.

+ Experience with remote support tools and techniques.

+ Experience providing remote step-by-step instructions and explaining complex concepts to non-technical customers as well as experience with remote customer training.

+ Must possess excellent customer service work ethic, superior presentation and critical thinking skills, strong leadership qualities and personal initiative.

+ Must possess excellent written, verbal, and interpersonal communication skills including ability to interact with all levels of management, staff and the public.

+ Ability to find creative resolutions to reported issues using heightened listening skills and inventive analysis.

+ Good organizational aptitude with attention to detail and accuracy.

+ Ability to consistently meet and exceed key performance indicators



**Work Experience Requirements:**




+ Minimum 2 years previous experience providing Customer Support to customers of various sizes.

+ Experience with Microsoft products

+ Knowledge of customer service principles and practices

+ Working knowledge of any of the below helpful

+ Changing modem/router/switch settings

+ VoIP/SIP, UDP/TCP, LAN/WAN, VLAN

+ Experience with call tracing software (VoIPmon, Wireshark, etc.)

+ Advanced troubleshooting with VoIP (carriers, outages, call management, call processes, etc.)

+ SIP knowledge is a plus

+ Experience in troubleshooting internet/voice circuits

+ Experience configuring firewalls in networking equipment

+ Understanding of troubleshooting and setting up VLANs

+ Proficient in MS office applications and experience with CRM a plus

+ Excellent verbal and written communication skills



**Education & Certification Requirements:**




+ Bachelors Degree or equivalent work experience

+ Telephony background preferred

+ Basic knowledge of protocols including VOIP, TCP/IP, SNMP, FTP/SFTP, HTTP is helpful






**Why Kelly** **** **?**



By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-09-11 Expires: 2020-10-12

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Help Desk - Tempe, AZ

Kelly Services
Tempe, AZ 85282

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