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Help Desk Tier 1

Kelly Services


Location:
Jacksonville, FL
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US589JCP_BH1430709
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Help Desk Tier 1

Jobid US589JCP_BH1430709

Location: Jacksonville, FL, 32232, USA

Description Job Type: Direct Hire

**Health Insurance**

**2 weeks paid vacation**

**Tuition Reimbursement offered.**


+ Troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
+ Follow established troubleshooting procedures, including use of appropriate resources and desktop tools. When necessary, produce work order according to established business rules
+ Establish and maintain effective relationships with customers. Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution.
+ Correct discrepancies on customers’ accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
+ Act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience
+ Communicate and explain basic account information to the customer with focus on first-call resolution
**Requirements - Tech Support**


+ High school diploma or GED equivalent is required
+ Generally, requires 0-2 years related experience
+ Sales experience preferred but not required
+ Fundamental understanding of competitive environment Must be able to work in a fast-paced, structured, dynamic and high- transaction environment
+ Regular, consistent and punctual attendance.
+ Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
For immediate response, email resume to craig.penn@kellyit.com

**Why Kelly** **®** **?**


With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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