CenterWatch

17 days old

Help Desk- Tier 1

Kelly Services
Morrisville, NC 27560
Respond to alerts/alarms according to standard operating procedures



Serve as initial responder within the hosted environment in notification, identifying, troubleshooting, and resolving issues



Monitor and troubleshoot all production networks, servers, applications and services. Evaluate and escalate issues as needed



Provide remote technical support via a combination of telephone and remote support tools



Communicate (both verbally and in writing) with customers in a formal and professional manner



Create and manage the lifecycle of Incidents and Service requests in the companys trouble ticketing system



Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues







QUALIFICATIONS AND EDUCATION REQUIREMENTS





A BA/BS in Computer Science or related field or equivalent in real-world experience



A minimum of one (1) year of experience working on a Help Desk supporting an enterprise environment



The ability to troubleshoot technical issues related to Windows 7, Windows 8, and MS Office applications



Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations.



For an immediate response, email resume to craig.penn@kellyit.com




**Why Kelly** **** **?**



With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Help Desk- Tier 1

Kelly Services
Morrisville, NC 27560

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