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Help Desk Tier 1

Kelly Services

Orkando, FL
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Help Desk Tier 1

Jobid US589JCP_BH1429076

Location: Orkando, FL, USA


• Investigate, analyze and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.

• Take ownership of the customer issue to resolution.

• Document session notes and complaints in appropriate systems.

• Provide fast response and maintain a high level of professionalism at all times.

• Support multiple products.

• Document session notes and complaints in appropriate systems.

• Perform other duties or special projects as assigned.


This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (8am – 8pm EST Mon-Fri), holidays and overtime.


• 2 year college degree in a IT related field or CompTIA Net+ certification, MTA certification, Apple OS certification

• 2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field.

• 2 years of experience in troubleshooting network environments IE... TCP/IP, LAN, DNS, Client/Server configuration, user permissions.

• 1-2 years of experience supporting Windows versions: XP, Vista, 7, 8, Server 2008 & Server 2012

• 1-2 years of experience troubleshooting MS SQL.


• Experience troubleshooting MySQL including installation and support

• Experience troubleshooting with the MAC OS environment

• Basic knowledge of cloud computing concepts

• Experience supporting applications on Linux/Unix-based systems

• Experience supporting web based applications

• Teamwork – Must be willing and able to work closely and effectively with other departments, peers, etc.

• Results Orientation – Must consistently deliver results.

• Communication – Must be able to effectively communicate in both written and verbal forms.

• Positive Attitude – Does what it takes to successfully accomplish goals

• Soft Skills- The ability to engage customers verbally in a professional manner

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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