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27 days old

Helpdesk Support

Kelly Services
Austin, TX 78703
Position title: IT Technical Support Specialist


Please send resumes to nikita.sakaria@kellyservices.com.


Location: Austin, TX


Years of experience (minimum/maximum): 4-5+ years


Required education: Bachelors degree in a Computer Science or Business discipline or equivalent work experience in a relevant technical area; Microsoft Certified preferred, Apple Certified or equivalent Apple/IOS experience a plus.


Role Overview:


+ This role provides day-to-day technical incident, problem and configuration support for internal desktop systems software and hardware and IT infrastructure, as well as basic support for local network, servers and business applications.

+ Install, configures and troubleshoots desktop systems and workstations and may assist with other issues in a heterogeneous environment.

+ Communicates highly technical information to both technical and non-technical personnel.

+ May suggest hardware and software solutions or alternatives while adhering to the department standards, policies and procedures.

+ May participate in the development of information technology and other related processes and projects.

+ Configuration, imaging, testing, diagnosis and troubleshooting of hardware and software equipment for client.

+ Follow specific configuration checklists and process for the configuration of assets for client.

+ Ensure assets are tested, the image is applied properly and any special configuration needs are addressed.

+ This may include but is not limited to the operating system, hardware specifications or any software applications.

+ Hardware may include laptops, desktops, PDA's, mobile phones and external hard drives.


Experience:


+ Experience and successful delivery of desktop support services

+ User administration in Active Directory environment

+ Strong knowledge of system integration and downstream impacts

+ Experience of root cause analysis and problem solving methodologies

+ Knowledge and understanding of the need to meet customer expectations and that all jobs must be completed to the satisfaction of the client/customer.

+ Highly competent with desktop support for Office and Windows, experience in problem solving and troubleshooting issue.


Competences:


+ Strong customer services skills including the ability to work continuously with operational departments to understand unstated business requirements.

+ Ability to work as part of a team with minimal supervision.

+ Ability to identify opportunities to improve operational and technical processes.

+ Excellent time management and planning skills


Thank you.


**Why Kelly** **** **?**


By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-19 Expires: 2021-04-19

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Helpdesk Support

Kelly Services
Austin, TX 78703

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