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10 days old

Helpdesk Support Specialist Level 2/3 Onsite - Mesa, AZ

Kelly Services
Mesa, AZ 85213
**Helpdesk Support Specialist Level 2 Onsite - Mesa, AZ**

**Contract to Hire**


+ Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.

+ May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.

+ A Level 1 tech gathers and analyzes information about the users issue and determines the best way to resolve their problem.

+ Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

+ Managing and monitoring the Autotask environment, which includes helpdesk support for clients and users, monitoring and resolving trouble tickets

+ Provide remote and on-site support as required.

+ Technical troubleshooting over the phone

+ Provide field support services and support for various infrastructures, including Server 2003/2008/2012, Windows 7 and Windows 10 operating systems, and LAN hardware

+ Become familiar with Office 365 and provide support.

+ Configure new equipment on behalf of clients, deliver and install equipment.

+ Monitor backups on behalf of clients

+ Other IT related duties as required.


**Requirements:**


+ 5 -10 years managed service experience or equivalent.

+ Intermediate Skills in Windows OS, Server, Networking, Printing and software support.

+ Able to install computers, switches, access points and firewalls with minimal assist.

+ Able to support backup, security and patch management tasks on desktops.

+ Experience with NCentral RMM a PLUS

+ Experience with Datto/Autotask a PLUS


If you are interested in this role, then please feel free to reach out directly to: **vidhi.kundalia@kellyit.com**


\#P1


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **Technology?**


Looking to put your tech expertise to work on todays most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, youll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the worlds most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, make an impact, and grow your tech career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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Posted: 2022-09-19 Expires: 2022-10-20

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Helpdesk Support Specialist Level 2/3 Onsite - Mesa, AZ

Kelly Services
Mesa, AZ 85213

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