9 days old

Helpdesk Technician

Kelly Services
Marshall, MI 49068
**Helpdesk Technician needed in Marshal Michigan for a 6 month contract to hire opportunity.**

**Job Summary:**

Provides first line computer system technical support

Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives

Answers the IS Department Help Desk phone lines and assists end-users with questions and problems Generates work order requests for other members of IS in ticket tracking system

Provides initial diagnosis of problems coming through Help Desk

Provides initial support on specific systems

Maintain clear and constant communications between IS department and customers

Acts as a liaison between customers and the IS department

Manages the creation and removal of user accounts in owned systems

Manages the ordering, inventory, set-up, support and tracking of equipment, software, accessories.

Uses remote assistance software to install applications and drivers

Assist customers via remote support software whenever applicable

Maintains and update software/hardware systems

Assists with imaging of new and repurposed computers and with equipment disposal efforts.

Formats documents using form creation software.

**Minimum Qualifications:**

Associate degree in Information Technology or related field and one (1) year of Help Desk, Phone Support or customer service experience or a commensurate combination of education and experience)

**Knowledge, Skills & Abilities:**

Knowledge of commonly used PC software ex., Window 10, Outlook, Microsoft Office 365 and Microsoft Active Directory.

Knowledge of PC hardware component and their replacement and care.

General diagnostic and troubleshooting skills as it pertains to a PC on an enterprise network.

Skilled in interpersonal communication, customer service, assessing priorities and assigning workload, multitasking, supporting projects, operating a personal computer under unique environments and software applications, and working under pressure.

**Why Kelly** **** **?**

The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.

Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.

The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook ( , LinkedIn ( and Twitter ( .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (
Posted: 2022-06-17 Expires: 2022-07-18

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Helpdesk Technician

Kelly Services
Marshall, MI 49068

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