26 days old

HR Specialist

Kelly Services
North Chicago, IL 60064
**Lets figure out whats next together.**

If you ask us, this job looks great. Kelly Professional & Industrial is looking for an **HR Specialist** for a leading biotechnology company **in North Chicago, IL!**

**Schedule:** 7 AM - 4 PM CST (9 MA - 6 PM Brazil time)

This position is currently 100% remote but candidates must reside in the North Chicago area and be available to return to the office when Covid restrictions are lifted.

*3 month contract with extensions and possibility for conversion

**Pay:** $24.00/hr

The HR Specialist is responsible for routine customer service inquires related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

This role will also be supporting the Americas and Latin America locations. In addition to English, we are seeking candidates with Bi-lingual communication skills in Spanish, French Canadian or Portuguese.

**Key Responsibilities Include:**

Answers general questions and redirects misplaced calls

Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions

Guides HR Employee Self-Service and Manager Self-Service transactions

Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed

Work with Payroll to update various transactions, including as retro-payments, tax elections, and direct deposit information

Inputs data into Workday to transact on customer requests

Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required

Documents all employee inquiries, issues, and transactions in case management tools as required

Participates in continuous improvement workshops and projects as requested

*Primarily focused on support employees in Canada Office

Participates in ad hoc projects as required

**Basic Requirements:**

High School Diploma or GED equivalent required

Specific language skills requirement depending on the center location

Strong customer service and interpersonal skills

Familiar with HR service and processes as well as HRIS tools and systems

Able to navigate computerized data entry systems and other relevant applications

Able to follow standard procedures and processes

Able to escalate issues timely to the right group

Ability to handle confidential and sensitive information

**What happens next?**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-02 Expires: 2022-06-02

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HR Specialist

Kelly Services
North Chicago, IL 60064

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