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Human Resource Agent

Kelly Services

Murfreesboro, TN
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Human Resource Agent

Jobid US41ALBM_BH1418219

Location: Murfreesboro, TN, 37133, USA

Description **Kelly Services** in partnership with **Nissan** is currently seeking a dynamic individual to fill an immediate opening at the _Nissan North America Call Center_ located in **Murfreesboro, TN.**

**Position:** Human Resources Call Center Agent

**Location:** Murfreesboro, TN

**Pay Rate:** $16/hour

**Schedule:** Monday – Friday: 9am – 6pm (Optional Overtime)

**Contract:** (Potential to go Full Time)

**Job Summary**

Provide broad-based Human Resource Tier 1 servicing in various HR disciplines including Health, Welfare and Retiree Benefits, Payroll, Employee Career Changes, Life Events, On-boarding, Transition out and FMLA. Handling various employee inquiries regarding payroll, systems access, insurance, policy related questions, vacation, success Factors, performance management, etc.

**Primary Job Functions**

+ Inbound calls from multi-state employees covering a broad range of reasons, questions and issues for initial contact possess first level knowledge and when to escalate
+ Educate callers on policies, programs, and processes related to questions/issues
+ Utilize applicable systems tools e.g. OpenScapes, Enwisen, Knowledge base, PeopleSoft tools and resources to access specific HR-related information to provide detailed explanations
+ Provide guidance to employees on how to access information directly through employee self-service tools and WINHR website
+ Explain plan provisions and eligibility to a pre-defined depth
+ Possess ability to sufficiently resolve first-level contacts to meet Nissan employee’s needs
+ Open appropriate cases as necessary to escalated request requiring in-depth analysis
+ Assist with reporting, data reviews and other projects
+ Review employee/participants and company plan related materials to stay current with company related benefit, HR and other related programs and topics
+ Assist with peer training and act as a technical or subject matter resources for HRSC employees and callers
**Qualifications & Requirements**

+ Associates Degree in Human Resources, Marketing, Business, or related field is preferred
+ Minimum 2 years combined customer service experience, preferably in a call center environment
+ Employment background and/or education in HR-related field
+ Knowledge in at least three HR subject areas: Health, Retiree Benefits, Disability, Time and Attendance, FMLA, Payroll
+ Ability to handle confidential and sensitive information with tact and discretion
+ Ability to diffuse distraught callers, help identify, articulate, and appropriately escalate issues
+ Display sound judgment, empathy, understanding and patience
+ Ability to absorb and interpret complex information
+ Prior experience working with an HRIS system
+ Organized, dependable, flexible, and motivated
+ Must be proficient in using Microsoft office products such as Excel, Word, and Access
**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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