12 days old

Human Resources Operations Specialist

Kelly Services
Seattle, WA 98194
Kelly Services is seeking a **Human Resources Operations Specialist** for an American biotechnology company that discovers, develops and commercializes medicines for cancer and inflammatory disorders in **Seattle, WA.**

**Job Title:** **Human Resources Operations Specialist**

Location: Seattle, WA 98109

Job Type: Contract

Length: 6 Months

Est. Start Date: 1/20/20

Hours: 40 hours/week, 8 hours/day

Pay Rate: $32 - $38 per hour

*The manager this role will report to sits in NJ but candidate will be onsite in Seattle.

The HR Operations Specialist role is responsible for answering basic benefits and HR questions, and is accountable for all employee lifecycle transactions from Hire to Retire. This role will ensure all employee matters, from onboarding, to job changes and terminations are addressed and resolved in an efficient and expeditious manner.

The HR Operations Specialist will serve as the Workday Subject Matter Expert (SME) support for the HR Operations team. The incumbent will need to research, analyze and drive cases to resolution by partnering with Payroll, CoEs and HR Operations. Once completed, the incumbent will provide employee outreach and resolution all within the predefined SLAs.

The role will report to the Americas HR Operations Sr Manager and will utilize a wide latitude in discretionary decision-making and serve as a subject matter expert on the use of Workday, HR Operations processes and HR policies.

**Essential Functions:**

Provide transactional support as it relates to employee matters

o Onboarding: Partner closely with the Recruitment team to ensure a smooth onboarding experience for new hires as it related to systems and documentation

o Job Changes: Coordinate the movement of employees into new positions, locations, or managers. Ensure all aspects of the change are addressed and accurately reflected in all HR systems

o Terminations: Work closely with key stakeholders to process both voluntary and involuntary terminations

o Ensuring all downstream processes are alerted and employee files are properly and accurately closed out

o Leaves of Absence: Communicate all relevant information to absence team in a timely manner

o General Employee Support: Serve as an HR Operations point of contact for the business to forward any employee related matter to. Escalate as needed and bring to resolution in a timely manner

Listen, evaluate, and analyze employee HR and system questions, requests or concerns, quickly interpret the situation, determine the appropriate resolution or escalation, and communicate the resolution or and/or escalation to the customer in accordance with established standard operating procedures and approved guidelines

Serve as the subject matter expert for HR Data Management, programs, policies and processes

Provide support through multiple HR service delivery channels (phone calls, emails, case management system) within the HR service delivery framework and document details of all calls/requests

Respond to and resolve increasingly complex, sensitive and confidential issues

Identify and recommend methods to update, simplify and enhance processes, procedures

Act in a consultative and project management role to support definition and implementation of HR programs such as large onboarding or off-boarding projects

Primary interface to CoE and Non-HR functional departments to appropriately escalate employee inquiries/concerns

Ensure on the job training occurs where appropriate

Provide input into appropriate metrics and reports around compliance, performance, and data analytics

Lead and/or support special projects

Ad hoc tasks as required

**Required Competencies-Knowledge, Skills, and Abilities:**

Demonstrated commitment to providing exceptional customer service.

Interpersonal skills - strong interpersonal and relationship skills with ability to build and maintain strong internal and external networks

Clear communicator - empower others with actionable information even when relaying complex and technical concepts

Ability to multi-task with accuracy and speed in a fast paced, high volume work environment

Ability to work in a team environment and execute upon strategy

Comfortable with ambiguity - be at ease with taking the best available, yet often incomplete, information and acting with purpose and resolve

Problem solving - strong problem solving and critical thinking skills while exercising sound judgement

System thinking orientation - comfortable viewing problems and challenges holistically the ability to consider all interdependencies before acting

**Education & Experience:**

Associates Degree required, Bachelors Degree a plus

Minimum of 1-one to 2-two years experience working in a Shared Services environment supporting HRIS Data Management and Data Operations

Experience working with Workday a plus

Strong Excel Skills

Strong problem solving and analytical ability

Proficient in group end to end HR processes

Excellent oral and written communication skills and the ability to independently compose routine written communications

Strong attention to detail and the ability to use that information to represent the HR Operations team to the HR Function using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies

Stellar customer service skills

Excellent proficiency in English (read, write and speak) required


****Important information** : This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position **however,** your resume should be uploaded via the **_SUBMIT RESUME_** button included within**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Posted: 2020-01-06 Expires: 2020-02-06

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Human Resources Operations Specialist

Kelly Services
Seattle, WA 98194

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