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18 days old

Immediate Opening - Customer Service Rep in Edison NJ

Kelly Services
Edison, NJ 08899
We are looking for a Customer Service Representative to support one of our clients in Edison, NJ


**Title:** Customer Service Rep

**Location** : Edison, NJ


**Hours** : Mon-Fri 830AM-530PM


**Pay:** $40-45K/YR **Duration: Temp to Hire**


*****This position DOES require vaccination*****


Our client is a family-owned glassware business that has been in business for 265 years! They lead the charge on modern, functional glassware.


**Job Duties:**


+ New account customer set up in AS400

+ Maintenance of customer accounts in AS400

+ Processing of EOS orders entered by sales team via AS400, including but not limited to:

+ Comparison of EOS order to Customer PO to check for discrepancies which must be resolved

+ Verifies that all order information has applied correctly, such as special instructions, discounts, promotion codes, shipping information, credit verification, etc., and applies to order accordingly. Works to troubleshoot any issues as far as possible and escalate to appropriate manager when needed.

+ Confirmation orders in our system leading to creation of Pick Ticket to warehouse

+ Follow up on orders as needed based upon daily glassworks report

+ If required by customer, processing of EDI orders transmitted into EOS

+ Invoicing orders upon shipment, including addition of the freight cost. Verifying the information is correct: items sold, amounts due, credit terms, dates of shipment, and necessary codes to generate invoice

+ Prints invoices and/or transmits them by mail or email to customers

+ Review of weekly backlog report and adjusting orders as needed depending on stockarrivals

+ Customer credit research and processing for tastings, breakage, returns etc.

+ Assist the Credits and Collections department in chargeback research when requested

+ Answer the main phone line/customer service hotline on a rotational basis, assisting customers with inquiries or forwarding to specific contacts when needed

+ Additional support during promotion periods, including but not limited to, customer phone calls

+ If required by customer, performing needed functions in customer portal (ex. uploading of invoice)

+ Assist in staffing our biannual warehouse sales


**Requirements:**


+ College Degree

+ Experience using AS400

+ 2 years of customer service experience in relevant field

+ high call volume experience preferred


**Don't Wait! Apply Today!**


Please APPLY NOW if you are interested and then text "CSR - EDISON" 973.463.3494 for more information.


**You MUST apply first :)**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-10 Expires: 2022-07-11

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Immediate Opening - Customer Service Rep in Edison NJ

Kelly Services
Edison, NJ 08899

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