24 days old

Implementations Specialist

Kelly Services
Oak Park, MI 48237
**Implementations Specialist**

**Location: Oak Park, MI**

**Hourly Rate: $24.00**

**Fulltime- Mon- Fri 9am-5pm**

**If you find pleasure in exceeding expectationswe'd love to hear from you! Apply today!**

**Imagine working in a place where your manager truly believes in your personal and professional development.**

**Its for real.** We have an award-winning company culture like none youve ever experienced. We offer fantastic opportunities for professional development, financial stability, and personal fulfillment.

**About us**

Our Client provides Managed Print Services and Document Lifecycle Solutions

to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that?

**Responsibilities. Youll have great training support!**

**_The following responsibilities will be your top priority_**

+ Manage and administrate all customer implementations using Laserfiche software platform.

+ Manage and execute all the following tasks throughout the process.

+ Write welcome emails.

+ Order equipment.

+ Schedule installs and walkthroughs.

+ Track equipment.

+ Send updates and follow- ups.

+ Create deployment timelines balancing customer input, product availability and tech capacity.

+ Define all implementation tasks, assign ownership, and follow up to ensure completion.

+ Field any/all challenges from suppliers, carriers, third-party technicians, etc. and collaborate with the iO team members necessary to swiftly overcome.

+ Respond to inquiries from customers, Sales, and Finance teams before, during, and after implementation.

+ Lead and facilitate all the following live calls/Zoom meetings.

+ Internal Team Kickoff Calls.

+ Customer Kickoff Calls.

+ Customer update calls.

+ Customer post-implementation follow up calls.

+ Maintain consistent communication with all implementation stakeholders.

+ Conduct implementation retrospectives with stakeholders to identify and apply opportunities for improvement.

**Requirements for this position**

+ Exhibit customer focus skills by handling all customer inquiries with a sense of urgency, showing empathy, minimizing reactive solutions, displaying a professional and positive presence with customers and displaying a drive to achieve positive outcomes.

+ Remain calm under pressure by being adaptable to changes and unexpected surprises, exercising cooperation, flexibility and determination in the face of adversity.

+ Demonstrate a process-oriented mindset by being detail oriented, building structure and scale, designing, adhering to and always improving processes.

+ Show independence by self-managing tasks, deadlines and progress; identifying risk and mitigate without direction and proactively escalate issues or needs.

+ Embrace strong and adaptable communication skills by noticing stakeholder communication preferences and modifying your own style; accordingly, demonstrate clarity of message in both written and verbal communication; synthesize and simplify information for understanding to all and be able to influence through communication when necessary.

+ Proficient with Microsoft Excel and Outlook.

+ Enjoy what you do, show up with a positive attitude and be a lifter-upper for others.

**Perks of the Job**

+ Amazing workplace culture

+ Competitive salary

+ Profit bonus program

+ Medical, prescription drug, dental, and vision benefits

+ Health savings account benefits

+ Flexible spending account benefits

+ Company paid life insurance

+ 401k matching program

+ Paid time off program

+ Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)

**Please apply online or email resumes to**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-24 Expires: 2021-10-25

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Implementations Specialist

Kelly Services
Oak Park, MI 48237

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