1+ months

Inbound Call Center Customer Service Rep

Kelly Services
East Lansing, MI 48825
**Job Description**

Job Title: Call Center / Customer Service

Location: East Lansing, MI

Full time, temp-to-hire (3-6 months)

No weekends and you will receive all Government Holiday's off.

Very little overtime; if any.

This is a call center environment working alongside with DHHS. The call center has been around for over 21 years and has a large volume of calls.

Call center takes calls after someone gets an eligibility letter for some sort of benefits covered under the DHHS umbrella; including but not limited to:

MI Child


State healthcare

Prescription assistance

Freedom to work

Incoming calls are usually enrolling someone into a plan, confirming coverage, helping them select a physician, card replacement and application assistance.

Training is approximately 18 days long and paid.

Hours of operation are 8am-7pm (work days will be normal 8 hour days, but will fall in this time-frame)

This is an opportunity that is temp-to-hire contract position. Additional compensation and benefit package offered once hired in after the evaluation period. (between 3-6 months)

Additional Details:

Training is $12.50/hour

After training is $12.75/hour

If you happen to be bilingual in Spanish or Arabic, and if there are bilingual spots open, pay is:

Training is $14.00

After training is $14.50/hour


Candidates should have data entry skills, accurate typing skills, excellent communication skills and a strong work ethic. You would be responsible for providing knowledgeable, courteous and responsive customer service. This is a high volume, fast paced call center environment with use of a PC, the internet, and phone technology.

This is NOT a work-from-home position. The work location is in East Lansing, MI.

As a Customer Service Representative, you are responsible for answering incoming customer calls promptly and while adhering the proper procedures.

Must provide concise, quality service in a professional and timely manner.

-Have to be available between 8am-7pm (But only an 8 hour shift in this time frame)

-High School diploma/equivalent or higher education

-Customer Service oriented resume

-Able to type at least 30 words per minute (with great accuracy)

-Able to handle high volume, fast paced work environment


What we offer at Kelly Services while you are working with us (before you get hired directly): Weekly pay, insurance, sick time (with qualifying hours worked), holiday pay (with qualifying hours worked), service bonuses and access to a website with various discounts at retailers.

Perks about the work site:

Free coffee!

Positive atmosphere

Pot lucks and fun team building events

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-11 Expires: 2020-01-25

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Inbound Call Center Customer Service Rep

Kelly Services
East Lansing, MI 48825

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