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25 days old

Inbound Call Center Positions

Kelly Services
Dover, NH 03821
Kelly Services, in partnership with our client, an industry leader in standards-based educational assessments, is seeking experienced Customer Service Representatives for work from home call center positions based out of Dover, NH. Positions are scheduled to start November 30 and last approximately 8 months.





Details:



Work from home/remote position



Monday through Friday, 8 am-4pm or 9 am-5pm



$15.50/hr. weekly pay





Duties:



Respond to incoming customer inquiries, attempting first contact resolution and following escalation procedures as needed.



Apply intermediate knowledge of contract specific assessments to address customer inquiries.



Apply basic application and software troubleshooting skills for different devices, operating systems, browsers, and download and installation of software.



Log customer calls into the ticketing system.



Provide input for documentation, training, and workflow optimization.



Demonstrate personable and professional customer service skills in daily tasks.





Qualifications:



Ability to respond to high call volume in a high stakes, high pressure environment.



Strong written and verbal communication and listening skills.



Ability to work in a team environment, communicate effectively with others, and express ideas.



Ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities.



Basic technical aptitude to learn and support multiple devices, operating systems, browsers, products and applications, and downloading and installing software.



Ability to identify browser and operating system related issues.





Education and Experience:



Previous call center experience



Minimum of high school diploma/GED





If you, or someone you know, is interested, please schedule a time to connect with the recruiter using the link: https://calendly.com/emib426/interview-call-center






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-11-04 Expires: 2020-12-05

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Inbound Call Center Positions

Kelly Services
Dover, NH 03821

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