5 days old

Inbound Call Center Rep.

Kelly Services
Quincy, MA 02170
Kelly Services is recruiting for Temp Inbound Call Center representatives in Quincy MA.

**Below are the details for these openings:**

Pay: Starting at $14.00/hr [ potential for increase after 90 days]

Hours: Monday - Friday 8:00am to 6:00pm [schedules available from 8am-5pm or 9am-6pm ]

Assignment length: 2-5 Months[ potential for additional projects]

This is an inbound call center environment where the associates are required to speak clearly, be professional, patient, flexible, punctual, and have a pleasant telephone manner.

All interactions with customers will need to be handled in a professional, helpful, and timely fashion. The primary focus will be on accuracy of information provided to callers and when completing transactions during or between calls, as well as the quality of customer service.

Representatives take scripted inbound and outbound calls from Shareholders regarding events, which could include settlements, distributions or class action cases.

Depending on the project, the Rep. may be responsible for using multiple systems, other resources, data entering forms and correspondence. Calls and data entry may vary from 3-5 minutes and the volume can vary from 12- 20 calls and forms per hour.


Requires a high school diploma or equivalent.

Punctuality / Attendance

Strong attention to detail, ability to read a script in a positive and knowledgeable manner. Respond to questions promptly using scripted responses and dialogue.

Familiar with Outlook: must be able to navigate between 3-5 screens

Ability to apply feedback and take direction

Customer Service experience

Ability to Multitask and work under pressure

Must be able to comprehend standard concepts, practices, and procedures; relying on basic experience and judgment.

Interpersonal & Customer Service Skills

Telephone / Listening Skills

Strong Communication & Interpersonal Skills

Maintain composure when facing hostility

Show empathy

Proficient Computer Skills

Data entry

If you are interested in getting started please send your resume to Madi at or reach out via call/text at 607-207-1787.

Thank you!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-11 Expires: 2021-02-11

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Inbound Call Center Rep.

Kelly Services
Quincy, MA 02170

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