15 days old

Inbound Customer Service Agent

Kelly Services
Scottsdale, AZ 85258
Great Customer Service Position in North Scottsdale!!

+ Pays $15.00 an hour

+ Bilingual/ Spanish: $16.00 an hour

+ Starts remote and then will go into the office eventually

+ Must live in Arizona

+ Must be flexible Monday - Sunday from 5 am to 7 pm


Deliver a world class client experience through knowledge, building rapport and providing assistance and education to clients. Performs ongoing support and service activities to ensure client satisfaction. Acts as an advocate for the client in assisting them with the navigation of web-based tools to find the appropriate services. Acts as a high performing team member by assisting others when needed. This role is phone and email based for the duration of the shift. The customer agent will predominately take incoming calls and are responsible for managing complex identity theft resolution cases, analyzing client records that have been flagged by our identity monitoring solution, assisting with inbound identity theft alert inquiries and making outbound calls to clients to review and resolve potential threats. May also handle email and/or other client interactions.

**Responsibilities include:**

+ Acts as the first resource for the customer questions and requests.

+ Has a passion to provide a great customer experience

+ Eagerly assists clients through identity theft resolution processes.

+ Demonstrates a high degree of empathy, compassion and professionalism.

+ De-escalates difficult client situations.

+ Represents the company in a positive manner.

+ Highly adaptable and focused on self-development

+ Collaborates with other client service professionals.

+ Utilizes strong written and verbal communication skills.

+ Champions change and innovation

+ Strong product and industry knowledge.


+ Associate's or Bachelor's degree preferred but not required

+ 2 years or more of Customer Service experience

**Required Skills:**

Dependability and strong work ethic

Solid written and verbal communication skills

Ability to navigate multiple software applications

High proficiency typing skills and computer comprehension

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2020-09-04 Expires: 2020-10-05

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Inbound Customer Service Agent

Kelly Services
Scottsdale, AZ 85258

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