Keep the discussion going--join our JobWatch Group on LinkedIn!

Sign In
 [New User? Sign Up]
Mobile Version

Inbound Customer Service Representative

Kelly Services

Des Moines, IA
Job Code:
  • Customer Service
Kelly Services
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Job Title Inbound Customer Service Representative

Jobid US3650MH_24434651

Location: Des Moines, IA, 50312, USA

Description **Job Description**

Kelly Services is now recruiting Customer Service Representatives for an Inbound Contact Center in Des Moines, IA! This is a Temp-to-Hire opportunity!

The CSR role is responsible for applicant appointment scheduling.

Job Qualifications:

- Provide appointment-scheduling services to applicants via phone, fax, & web site.

- Excellent customer service skills.

- Provide directions to fingerprint locations and provide basic answers to applicants with questions about fingerprinting processes.

- Basic problem solving skills for applicants with questions or problems.

- Provide follow up services such as faxing of receipts, forms, general information, and price sheets.

- Responsible for upholding the principals of confidentiality as they relate to this position.


$13/h - CSR

$14/h - Bilingual CSR


1st shift, Monday-Friday

8am-5pm with some flexibility of moving start/end times (site is open until 8:00 PM)


Job Requirements:

- Must be punctual and be able to follow daily schedule for breaks and lunches.

- Demonstrated customer service skills and typing proficiency.

- Ability to operate computer, fax machine, telephone, time clock, and other office equipment.

- High school diploma or GED.

- Legally permitted to work in U.S.

- Specific government screenings will be processed

- Good eye-hand coordination and manual dexterity


Why Kelly:

- Kelly-sponsored Affordable Care Act health care coverage available for eligible employees

- Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*

- Service bonus plan

- Holiday pay plan

- Weekly electronic pay options

- Free online training campus available

- Employee assistance program (EAP) available at no cost

- Corporate discounts

*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

Powered ByLogo