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1+ months

Inbound Customer Support - $14.92/hr - Gresham, OR

Kelly Services
Portland, OR 97240
**Customer Service** **- Gresham, OR**


**Kelly Services is now seeking customer service professionals in the Portland, OR area to join the team of one of our largest banking clients for a 3-4 month project. No long-term commitment required! Check out the job description below to see if you'd be a good fit!**


**THE BASICS**



**Pay** **: $14.92/hr**


**Shift** **: M-F 8-hours between 7 a.m. and 7 p.m.**


**Hire Type** **: Contract from 90 to 120 days (possibility for extension based on work volume)**




**POSITION DESCRIPTION:**


**Provide cardholder support and customer service for pre-paid card products. Working in a high volume inbound telephone call center on behalf of the bank's client programs, you will respond to cardholder requests for account service and support. You will provide outstanding service to cardholders over the phone by accessing cardholder accounts, implementing requested changes to existing accounts and performing account maintenance activities, interpreting and communicating account activity and transactions, troubleshooting and problem solving, and other similar duties as assigned.**


**RESPONSIBILITIES:**



**Customer Service agents help customers via telephone to provide information about accounts and services.**


**Accurately and concisely document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.**


**Resolve customers' service issues by performing activities such as registering and activating cards, linking accounts, transferring funds, etc.**


**Check to ensure that appropriate changes were made to resolve customers' problems.**


**Contact customers to respond to inquiries regarding accounts.**


**Help solve customer issues by properly escalating to designated departments for further investigation.**


**De-escalate cardholders and issues through solid troubleshooting, problem solving, customer service skills and follow-up. Follow proper escalation processes.**


**Follow established call center processes utilizing knowledge base tool.**


**Obtain and examine all relevant information to resolve customer service questions and to determine possible causes.**


**Educate cardholders on usage; promote new or additional products and services.**




**Required Skills:**



**Understanding written sentences and paragraphs in work-related documents.**


**Speaking to others to and conveying information efficiently and effectively.**


**Active listening skills by providing full attention to what customers are saying.**


**Ability to understand the points being made, asking questions as appropriate and interpreting information.**


**Analyzing information and evaluating results to choose the best solution and solve problems.**


**Basic math skills including additions and subtraction; understanding of accounting principles of credits and debits; the ability to clearly communicate quantities and balances.**


**Ability to consistently provide friendly, helpful and enthusiastic service.**




**Minimum Qualifications:**



**Basic computer proficiency to include data entry, word processing (Word) and email (Outlook).**


**1-year (minimum) call center customer service experience.**


**Bilingual English and Spanish is a plus but not required**




**A limited number of applications will be considered for this position, so apply today for immediate consideration!**


**Please note - this position is being recruited for by a virtual Kelly recruiter, not your local branch office. You can apply directly to this posting (PLEASE INCLUDE AN UPDATED RESUME) or by emailing your resume to** **Hannah.Webb@kellyservices.com** **. Please include the title of the job and its location in your email.**



**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-08-17 Expires: 2020-09-28

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Inbound Customer Support - $14.92/hr - Gresham, OR

Kelly Services
Portland, OR 97240

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