21 days old

Infrastructure and Cloud - System Reliability Owner

Kelly Services
Roseland, NJ 07068
Kelly IT is hiring an experienced Infrastructure and Cloud System Owner. **For consideration, please email your updated resume to the recruiter at and reference Job ID 3304301**

**System Reliability Owner**

**6+ months**

**Roseland, NJ**

**Rate: $70 - $74/hr**

The System Reliability Owner will be responsible for management of Global Product & Technology (GPT) agenda on achieving a fundamentally better reliability posture. System Reliability Owners use engineering and development mindset to determine solutions that will ultimately improve the availability, performance, and security of the external facing software products and internal applications used by clients, partners and associates.

We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of technologies.


Work with Major Incident Managers during and after the incident recovery life-cycle.

Identify key priority initiatives to significantly improve reliability, both proactively and reactively.

Provide leadership and direction to GPT System/Site Reliability Engineers and Software Engineers to define and implement sustainable and scalable solutions.

Publish After Action Reviews which are timely and clearly understood by technical and business personnel, and include accurate root causes and concrete follow-up items with clear owners.

Design and implement stability and reliability best practices and proactive solutions to potential issues by collaborating with GPT partners.

Define, track, review and report on Service Level Objectives (SLOs), Service Level Indicators (SLIs), System Availability, and the progress and outcomes related to reliability initiatives.

Mitigate further impact and risk to our clients.

Understand and explain incident situations, recovery and plans to prevent recurrence to business stakeholder and clients.

Summarize complex technical issues into concise recaps for associates and client leaders.

Assume an advisory role to ensure emergency changes adhere to a defined policy.

Develop and maintain strong and effective working relationships with various internal and external stakeholders both in and outside.

Proactively identify opportunities for process improvement.

Participate in special projects and performs other duties as assigned.

Participates with other senior managers to establish strategic plans and objectives.

Makes final decisions on administrative or operational matters and ensures effective achievement of objectives.

Participates in development of methods, techniques and evaluation criteria for projects, programs, and people.

Ensures budgets and schedules meet requirements. Acts as a lead within the team and is jointly accountable for coaching and mentoring with Manager of other team members.


A minimum of 10+ years of infrastructure experience.

Mastery level knowledge of infrastructure and software engineering, agile methodology, and program/portfolio management

Mastery understanding of cloud

**Why Kelly** **** **?**

By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-12-25 Expires: 2021-01-25

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Infrastructure and Cloud - System Reliability Owner

Kelly Services
Roseland, NJ 07068

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