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27 days old

Infrastructure Executive Support Analyst

Kelly Services
Helena, MT 59626
**Infrastructure Executive Support Analyst, Helena, Montana (ONSITE)**


Kelly Services is seeking an Infrastructure Executive Support Analyst for one of our top clients.


**Length:** 08/01/2022 to 10/29/2022


**Type:** Contract to hire


**Pay Rate:** $negotiable/hr. (W2)


**Schedule:** CST


**Interview Process:** Virtual


**Equipment:** Yes. Provided by business


**Job Purpose:**


This position is dedicated to the advanced problem-solving of the executive leadership teams technology needs while providing exemplary ?white glove? service. This position is responsible for the troubleshooting of hardware, software and network related issues, the diagnosis of equipment and addressing configuration issues, supporting special off-site events, being a liaison with other groups, working with strategic vendors to fully resolve issues and provide executive event, town-hall and all hands event support. Event support includes AV, streaming, media, communication and video services for executive events and meetings.


**Required Job Qualifications:**


+ Bachelors degree OR Technical Certification and/or College Courses and 3 year Information Technology experience OR 6 years Information Technology experience.

+ Knowledge of ITIL v3 framework and ITSM systems.

+ Knowledge of ITSM systems.

+ Knowledge of workforce enablement technologies.

+ Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives.

+ Infrastructure domain knowledge and required technologies including 3rd party solutions.

+ Ability to drive the use of analytics to improve service, availability, and customer interactions.

+ Drive incident resolution and issues escalated by executives.

+ Experience working with executives in diverse situations to install, troubleshoot, resolve open items.

+ Provide front line executive support for the majority of incidents/problems.

+ Drive service introduction for new capabilities (simple/medium).

+ Ability to assist executives, via phone, in the evening and on weekends

+ Working knowledge of both Windows and MAC operating systems

+ Preferred Job Qualifications:

+ Bachelors degree in relevant field (IT, Engineering) or equivalent career experience.?

+ Microsoft Teams Meetings

+ Office 365 applications

+ Cisco Conferencing equipment

+ Experience with office relocation and set-up


**Apply Today!**

**\#P2**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-20 Expires: 2022-08-20

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Infrastructure Executive Support Analyst

Kelly Services
Helena, MT 59626

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