JobWatch

1+ months

Inside Sales (inbound calls only) [Tempe, AZ; Direct-Hire; Salary + Commission; avg. $50-60k]

Kelly Services
Tempe, AZ 85282
Kelly Services is immediately hiring for _Customer Engagement Representatives_ (inbound call-center) located in Tempe, AZ for a leading company in the Cellular/Wireless Industry. This is a Direct-Hire and Career opportunity, NOT a Temp position.


Please review the JOB INFO, and submit resume/confirm interest ASAP, and I will contact you asap with _Next Steps!_ for this opportunity.


**JOB INFO**

**Title** : Customer Engagement Representative

**Start Date** : Nov 8 th , 2021 (additional start dates beyond Nov 8th if unable to start by then)

**Hire Type** : Direct-Hire (not temp position)

**Location** : Tempe, AZ

**Pay** : + $15.00/hr ($31,500/yr) base pay

+ uncapped *commission structure

+ full benefits (company covers apx 93% of benefit costs)

_*Average monthly commission for their team is apx. $2k/month; Average 1st earnings: $50K - 60K (base + commission). Automatic commission of $200 paid bi-weekly for the first 2 months; additional info regarding commission structure available upon request_

**Schedule** : *8 hours per day / _**_ 40 hours per week

_*Hours/schedule can be flexible during facility hours: Monday Sunday from 7am-7pm_

_**1 weekend day each week (schedule set-up during training)_

**Summary** : We are seeking Customer Engagement Representatives for an Inside Sales opportunity (inbound call-center) for a large National company in the Cellular/Wireless Industry. The position is located in Tempe, AZ in an employee-centric styled call-center facility. This is a Direct-Hire opportunity, NOT a Temp position.

The position takes incoming calls from customers looking to set-up or add services to their cell phone service. The companys Sales strategy is **not** to try and get as much as possible out of the customers; its about doing what is truly right by the customer.

Requirements for the position include strong communication and customer service skills (sales and call-center experience preferred), and strong computer/typing skills (to update customer record for each call).

**Duties** :

Follow an outlined script and sell products and services via phone to interested consumers in a manner that is professional and honest

Work with your team members to facilitate calls, manage work flow, and minimize hold times throughout the sales process

Facilitate the entire sales process from the initiation of the original call through finalization of account set-up for each customer you speak with

Research and understand our products and services so you can confidently sell our customers whatever works best for them

Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage the sale

Showcase the companys strengths and highlight our brand by talking exclusively about the characteristics that make our organization unique

Participate in regular meetings to discuss benchmarks and personal/team goals

**Requirements/Qualifications** :

High school diploma or equivalent required

Minimum 1 year of work experience in a customer-facing environment involving account maintenance, troubleshooting, or device support

Preference will be given to candidates with experience in cable, telecom, or wireless companies

Experience with Microsoft Office and other business-related applications in a work environment

Work experience using enterprise CRM platforms preferred

Pre-employment background check and drug screen required

**Benefits Package** :

Biweekly pay cycle

+ $15.00/hr ($31,500/yr) base pay

+ uncapped *commission structure

+ full benefits (company covers apx 93% of benefit costs)

_*Average monthly commission for their team is apx. $2k/month. Automatic commission of $200 paid bi-weekly for the first 2 months; additional info regarding commission structure available upon request_

Affordable medical, dental & vision coverage for full-time employees

401(k) match

Employee wireless rate plan

Education reimbursement

AND MORE!

**Recruiter Notes:**

_Consumer Cellular_ prides itself on providing an excellent experience for employees, and customers. The facility/work-environment is clean, upbeat, modern and fun environment. It is a _low stress_ sales environment (soft sales); there are no outbound calls - customers call in generally knowing what they want and just need to get set-up. There is great growth potential with the company, and a very competitive compensation plan (base pay + uncapped commission averaging apx $2k/month for employees + employment benefits which are almost entirely covered by employer. _Consumer Cellular_ has robust national advertising and callers will be ready to set-up their service, which earns commission for the employee. Most of the customers for _Consumer Cellular_ are 60+years old.


Taylor Kerz

Staffing Coordinator

Kelly Services, Inc.

850.297.2040 office

850.404.0817 text

taylor.kerz@kellyservices.com


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-10-20 Expires: 2021-12-27

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Inside Sales (inbound calls only) [Tempe, AZ; Direct-Hire; Salary + Commission; avg. $50-60k]

Kelly Services
Tempe, AZ 85282

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