15 days old

Inside Sales Representative

Kelly Services
Austin, TX 78703
**Your next good thing is right here** . At Kelly Professional & Industrial, were all about helping you discover whats next in your career. And we just so happen to be seeking an Inside Sales Representative to work for a client in Austin Texas, Tx. If this sounds like the right fit for you, read on and apply!

**Length of Contract:** February 7, 2022- July 6, 2022

**Location/Site** : Austin, TX 78727

**Onsite/Remote/Hybrid:** Hybrid: Contingent on COVID Restrictions

**Pay Rate** : $19.70 Per hour

**Job Description:**

~60 Outbound calls~

Our Austin based Inside Sales operation is a professional team of inside sales personnel that supports existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.

Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives.

Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starters and have the ability to articulate value on a consistent basis in order to foster growth of an expanding customer base through positive customer interactions and lasting relationships.

**Main Areas of Responsibility** :

Ability to use inside sales techniques to ensure positive results to an assigned list of healthcare professionals to offer product education, information on program/service offerings, samples, and resources while meeting and exceeding established daily and monthly call volume metrics

Successfully complete product training and meet training expectations to service customers within the parameters of the program

Engage healthcare professionals with in-depth informational/promotional communications in accordance with policies and procedures set by the program and compliance guidelines to grow prescription volume

Establish phone presence - commanding and engaging, ability to create rapport and grow relationships with healthcare professionals from all levels including office staff, Medical Assistants, nurses, and doctors

Demonstrate thorough knowledge of product and ensure clear, concise, and accurate communication of product information with target audiences using appropriate clinical terminology

Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with program objective

Process customer requests related to product information, cost and savings, product samples and literature in a timely, accurate, and professional manner

Display ability to thoroughly answer questions related to process of securing product samples and literature

Provide information pertaining to additional sources of information regarding product and services, such as referral to websites or other appropriate resources

Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions

Project a professional and positive company image through all phone interactions

Manage inbound and outbound call activity effectively, ensuring adequate coverage of inbound call volume when necessary

Navigate phone conversations with approved best practices and according to compliance guidelines

Understand systems and accurately enter all relevant information into system, including any follow up actions in accordance with policies and procedures, ensuring data integrity

Collaborate with appropriate team members to determine necessary strategic sales approaches. Maintain the required product expertise.

Partner with Field Sales, Operations, and Marketing to further identify methods to improve effectiveness

Meet and exceed established daily, weekly, and monthly outbound call volume metrics and other productivity goals successfully.

Effective and timely communication with Manager

Follow established escalation pathways required for issue resolution

Maintain training materials and job aides, keeping current with updates provided by the training department

Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)Portability and Accountability Act (HIPAA)

**Qualifications** :

**The following listed requirements need to be met at a minimum level to be considered for the job:**

+ The ideal candidate will have a background in direct selling, and a bachelors degree is preferred

+ The candidate is required to have at least 2 years of customer service and/or sales experience.

+ Self-starter, ability to work independently, highly organized, superior communication and relationship building skills

+ Preferred Skills/Qualifications

+ Understanding of medical terminology, ability to pronounce medical terms

+ Knowledge of medical device, pharmaceutical market, or related field

+ Experience in the healthcare industry involving interaction with physicians, patients, and office staff is preferred.

+ Skills demonstrating professional phone etiquette

+ Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint

+ Knowledge of Salesforce preferred

+ Excellent time management skills

+ Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to

+ Daily activity, goals, metrics

+ Proficient usage of applications, databases, and other core tools

+ Maintaining strict quality control standards and performance monitoring

+ Providing input on quality of calls, job aids, and targeted opportunities for ongoing improvement of daily output

+ Effectiveness working independently and in a team environment

**What happens next?**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be an Inside Sales Representative today!

The local offices of Kelly Services do not represent the above position, please apply online for immediate consideration. For additional information or questions please email

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-01-12 Expires: 2022-02-12

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Inside Sales Representative

Kelly Services
Austin, TX 78703

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