14 days old

Inside Sales Representative

Kelly Services
Frederick, MD 21705
**Inside Sales Representative** - **No Industry Experience Required - Direct Hire w/Benefits!**

**Job Duties:**

Handle a blend of inbound and outbound calls generated through various marketing tactics while delivering prompt, accurate and exceptional customer service to customers. Respond to all inquiries and follow-ups in a timely manner while meeting or exceeding sales, quality and time service goals.

Handle and process sales leads within established service standards and quality guidelines. Sales leads are generated by various marketing efforts to include online, television, radio and direct mail advertising and may be inbound calls on a toll-free number and outbound calls in response to requests for information.

Conduct a needs-based analysis of coverage for all potential customers. Demonstrate a knowledgeable and thought-full approach to customer needs and present a plan that is appropriate and uphold company core values in how we deliver services.

Promote the benefits, coverage and terms of products to potential customers before closing the sale. Maximize opportunities to cross-sell and up-sell supplemental products. Ensure customer understanding with detailed approach to explaining company products, services, best practices, and financial strength.

Maintain accurate knowledge of products and core competitors through market research. Acquire industry intelligence on competitor products, rates, sales, and strategies.

Complete applications, mandatory forms and all other necessary documents to complete the sale. Obtain customer demographics, health assessment, non-medical and financial risk factors required for quote and sale.

Quote and offer professional recommendation of coverage based on underwriting rating class and thorough needs analysis. Quote is subject to underwriting approval and may require reselling coverage at a different rating class.

Maintain follow-up appointments for calls not closed in call center CRM.

Maintain accurate client records using Excel Spreadsheets, Client Record Management systems and various contact management tactics.

Participate in weekly sales meetings and performance reviews with sales management.

Consistently meet and/or exceed monthly sales targets, company objectives, and quality metrics.

Process all other duties as assigned by department management.



High school diploma or equivalent

Life insurance license in home state, preferred **not required**

Must obtain the required state license with the time period designated by the company - **no cost to you.**


3+ years experience in a Sales or Customer Serivce related position

Experience working in a sales environment, preferably in an inbound/outbound call center using computers and navigating among multiple systems and screens


Excellent verbal and written communication skills, including well developed interpersonal skills

Strong relationship management skills

Thrive in a fast-paced, high-energy call center environment

Demonstrated time management skills and the ability to manage multiple priorities

Ability to work independently and within a collaborative environment

Proficiency with Microsoft Office Suite (Word and Excel)

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-12 Expires: 2020-11-12

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Inside Sales Representative

Kelly Services
Frederick, MD 21705

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