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Inside Salesperson

Kelly Services

Baton Rouge, LA
Job Code:
  • Business Development/Operations
Kelly Services
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Job Details

Job Title Inside Salesperson

Jobid US2921CL_24617046

Location: Baton Rouge, LA, 70806, USA

Description **Job Description**

Job Duties and Responsibilities:

1. Works with existing and potential customers to proactively and reactively sell Lamons products and services through consultative selling.

2. Coordinates selling and servicing activities with Outside Sales group and peers.

3. Participates in major account planning process with Outside Sales group.

4. Creates and maintains accurate customer database records by entering customer calls, results and order information.

5. Develops long-term repeat customer relationships.

6. Quotes established pricing verbally and via email. Pro-actively follows-up on all quotes.

7. Develops and maintains current product knowledge. Keeps informed of market, new products or services, applications, regulations, technical information, competition, warranties and product reliability and other general information of interest to the customer.

8. Initiates order process through computer, in a timely fashion. Follows-up on as many orders as possible to determine customer satisfaction. Keeps track of follow-up calls and share results with Manager.

9. Initiates credit application process and secure tax exemption documentation, working effectively with Lamons Accounting department in getting credit checks processed.

10. Provides product and delivery information to customers by obtaining necessary information from Shipping, Manufacturing, Engineering or Sales Support employees.

11. Initiates resolution of any problems or complaints from customers. Documents complaints and obtains assistance when necessary from departments or employees to help resolve the situation. Responds to customer request concerning product quality,

12. delivery service, and product information with an emphasis on resolving customer-s issues. Involves Manager when necessary.

13. Uses telephone, word processing and related office equipment in fulfilling daily requirements.

14. Offers and obtains assistance from peers or Supervisor when needed. Maintains flexibility in performing other related task or functions as required or assigned.

15. On occasion, travel may be required for trade shows staffing, training sessions, Sales meetings or customer visits.

16. Keeps Outside Sales group updated as quickly as possible on important activities with Customers they manage.

17. Performs other related functions as required or assigned.



- Knowledge of:

Sales Information System

Customer Order Process - Symix

- Microsoft Word, Windows

- Knowledge of gasket industry, product specifications, manufacturing processes/capabilities, materials and product cost/pricing.

- Selling techniques which include the ability to negotiate, motivate, persuade and the ability to perform effective presentations if necessary.

- Basic understanding of business ethics.

- Knowledge of production processes and flow of product.

- Conflict resolution and problem solving skills.

- Good verbal and written communication skills.

- The ability to develop price quotations for products.


- Associate degree in Business or equivalent 3 to 5 years related work experience.

- Inside Sales Training or Customer Service Training desirable.

Work Experience

- Up to three (3) years of successful experience ideally as an Inside Sales Representative or Customer Service Representative, preferably in a manufacturing organization.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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