Keep the discussion going--join our JobWatch Group on LinkedIn!

Sign In
 [New User? Sign Up]
Mobile Version

Instructional Designer

Kelly Services

Austin, TX 78769
Kelly Services
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Kelly Services is currently seeking a **Instructional** **Designer** for one of our top clients in **Austin** , **Texas** for a contract position.


**Job Responsibilities Include:**

+ Design, create, and evaluate curricula to support contact center Advisors (customer support and technical support) in various queues.

+ Work with stakeholders to conduct training needs analyses.

+ Design course learning objectives following Blooms Taxonomy.

+ Create experiential activities appropriate for targeted learners.

+ Work closely with subject matter experts and content developers to create, revise, and maintain training content for course portfolios.

+ Develop valid assessment questions correlate to learning objectives and assist with item vetting and updating.

+ Design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies.

+ Promote and participate in intra- and inter-team innovation, technology integration, process improvement, and collaboration.

+ Develop training modules as assigned

+ Work with Subject Matter Experts to review training

+ Deliver modules based on established due dates

+ Develop Instructor Lesson Plans/Instructor/Proctor Guides (ILT)

+ Develop classroom requirements (ILT)

+ Develop Online Content (for ILT)

+ Conduct initial Train-the-trainer session (T4) for ILT

+ Help set up virtual classrooms for internal AHA classes

**Job Requirements:**

+ Proven proficiency with client Products, client Services, and client operating systems ( _iOS_ and macOS).

+ Proficiency with word processor and presentation software applications including Pages and Keynote.

+ Exposure to Web authoring and multimedia tools such as basic HTML, Dreamweaver, JavaScript, CSS, and Pixelmator, and Photoshop.

+ Training development experience involving adult learners, such as in a call center and/or customer service and support environment.

+ Superb written and verbal communication skills and proficiency writing instructional content.

+ Proven effectiveness with global and virtual teams.

+ Proven ability to create content regional audiences with a focus on localization.

+ Experience analyzing, building, and assessing curricula for classroom-based, asynchronous and synchronous virtual training environments.

+ Fluency with instructional systems design models and methodologies, best practices, authoring tools, and learning management systems integration.

+ Experience as a solo or lead content developer on Instructional Systems Design projects related to adult learners.

+ Experience creating learning content for multicultural adult audiences.

+ Knowledge of project management and time management tools and methodologies.

**Nice to have:**

+ Bilingual is a plus (Mandarin, Japanese, French, Portuguese)

If you are ready for this challenge, call me at 503-383-6125 or send me a resume at

Thomas Vargas, CPSP | LinkedIn

**Why Kelly** **** **?**

At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
Powered ByLogo