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Instructional Designer - Remote

Kelly Services


Location:
Denver, CO
Date:
06/06/2018
2018-06-062018-07-05
Job Code:
US15TTVK_BH1412282
Categories:
  • Customer Service
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Job Details

Job Title Instructional Designer - Remote

Jobid US15TTVK_BH1412282

Location: Denver, CO, 80238, USA

Description **Instructional Designer – Remote**

The Instructional Designer serves a critical role in the business, understanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-skill the employees working in that field. This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide.

The successful employee in this role will conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods. He or she will build e-Learning, instructor-led or blended solutions to best suit the content and audience. The Instructional Designers build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e-learning, instructor-led, and blended approach education and guidance. They are accountable for completing deliverables and projects on time. Instructional Designers are expected to understand the big picture of call center performance requirements and design training to meet those needs. They work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers.

**Job Duties and Responsibilities:**


+ Conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods.
+ Build e-Learning, instructor-led or blended solutions to best suit the content and audience.
+ Build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e-learning, instructor-led, and blended approach education and guidance.
+ Work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers.
+ Design and implement strategy to optimize knowledge in support of meeting and exceeding operational and internal goals and metrics.
**Requirements:**

Respect, Passion, Integrity, Communication, Trust. Those are just some of the attributes valued. Of course, there are some other requirements too. These include:


+ Strong understanding of business, core values, and goals.
+ Strong organizational skills and interpersonal skills in working with a diverse population
+ High customer service orientation.
+ Strong attention to detail and desire to follow procedures.
+ Knowledge of and practical application of Adult Learning Theory and instructional design principles.
+ Excellent written and oral communication skills; strong technical writing skills.
+ Outgoing, friendly, assertive and articulate.
+ Ability to facilitate focus groups, usability sessions and subject matter expert interviews as well as identify and document key themes emerging from these activities.
+ Ability to manage responsibilities and priorities in a fast-paced and time-critical environment.
+ Basic Project Management skills.
+ Strong Time Management skills.
+ Excellent presentation/facilitation skills.
+ Instructional Design experience.
+ Excellent computer skills in Microsoft Office and ability to learn technology quickly.
+ Demonstrated commitment to a teamwork environment.
+ Background in training/teaching and/or adult learning, preferred.
+ Knowledge of call center business and/or experience, desired.
+ Experience with Captivate, Articulate, Story line, Lectora preferred.
+ Knowledge of Adobe Photoshop, Flash, HTML principles, preferred.
If you are interested in this role, then please feel free to reach out directly to: 720-863-7864 or **vidhi.kundalia@kellyit.com**

**Why Kelly** **®** **?**


With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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