12 days old

Instrumentation Engineer

Kelly Services
West Hills, CA 91307
Title: Instrumentation Engineer

Location - West Hills, CA

Contract 6 Months

Position Summary:

As a member of the Technical Service Department, develop technical expertise in one or more product families in order to provide complete technical support to customers, Channel Partners, Domestic and International Sales Teams with emphasis on equipment.

Key Responsibilities:

+ Provide 1st tier technical support to customers, channel partners and sales teams in resolving product performance problems: this includes installation, operation, training, troubleshooting, data analysis and interpretation.

+ Process Customer Inquiries (both Domestic and International).

+ Provide instant technical support for One Lambda products and analysis software to TDX customer base by telephone or by e-mail.

+ Diagnose and escalate more difficult problems to Tier 2 support.

+ Log in all telephone and e-mail correspondence that does not result in a Customer Inquiry into designated communication log.

+ Interface between Quality Assurance, TAS, Sales, and other product managers for appropriate communication to customers.

+ Assist the TAS team with Technical Workshops if necessary.

+ Disseminate product quality notices generated by Quality Assurance.

+ Clearly notify customers of investigation outcomes and follow up with ongoing investigations as needed.

+ Provide constant feedback to product enhancement requests.

+ Understand how to use all the Software & Equipment for support purposes.

+ Participate in regular training and continuing education which may involve some minimal travel.

Essential Functions:

Develop in-depth and detailed technical knowledge of One Lambda software & equipment to support One Lambda (TDX) software & equipment.

Contacts and Relations:

Works well with technical and non-technical stakeholders. Will have frequent interaction and communication (telephone and email) with TDX Customers, Sales personnel, Technical Application Specialist, Field Service Engineers, Field Application Specialist, Customer Support, vendors, regulatory (internal and external), quality control. Will need to takes direction from Technical Application Specialist Supervisor.


Maintain the confidentiality of sensitive laboratory and business data. Define and execute work schedule to include travel requirements within budgetary guidelines. Individual must maintain a positive professional relationship with customers and Sales Team through timely coordination and communication during the normal course of professional duties.

QUALIFICATION GUIDELINES: The typical way of obtaining the skills and knowledge to perform the above duties and responsibilities are as follows:

Education/Training Experience:

Bachelor of Science Degree and 1 years of equivalent job-related experience, degree in Mechanical

Working Conditions/Physical Requirements:

Occasional heavy lifting will be required (25 lbs). Ability to work long hours working in front of a PC. Working with protective rubber gloves and potentially biohazardous materials including blood products and chemical reagents typically found and used in electromechanical and/or biomedical environments.

Why Kelly?

As a Kelly employee, youll have access to world-class perks, including:

Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

*Group insurance options

Service bonus plan

Holiday pay plan

Weekly electronic pay options

Online training campus that provides more than 3,000 free courses to help improve and develop skills

Exclusive online employee community

Employee assistance program available at no cost

Corporate discounts

**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-17 Expires: 2022-07-18

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Instrumentation Engineer

Kelly Services
West Hills, CA 91307

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