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Intake Coordinator

Kelly Services


Location:
Fort Walton Beach, FL
Date:
04/23/2018
2018-04-232018-05-22
Job Code:
US2041SN_24735174
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Intake Coordinator

Jobid US2041SN_24735174

Location: Fort Walton Beach, FL, 32548, USA

Description **Job Description**

Kelly Services is hiring an Intake Coordinator! In this position you will:

- Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine the Company-s ability to meet them.

- Record the outcome of calls either manually or in an automated manner, make follow-up calls as necessary, and identify alternative community service resources when Gentiva Health Service-s solutions are not available.

- Perform initial telephone screening to determine patients- appropriateness for home care services with referral sources. Advise branch staff of patient acceptance and provide all relevant information to ensure patients- smooth transition to home care.

- Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.

- Identify potential payer sources, verify benefits with payer sources (as required by department organizational structure), negotiate rates and obtain initial authorizations and frequency of visits from case managers. Establish primary payers and document conversations with payer sources.

- Access national or regional account information, including the names of accounts and terms of the contracts as appropriate and communicate these conversations to branch and intake department staff as needed. Work with Intake team, branch staff, and patients to identify potential solutions as problems are identified with payer sources.

- Monitor and track referral sources- satisfaction levels. Communicate customer service issues to up-line Intake and branch staff as appropriate.

Pay for this position is $13.50 per hour

**Requirements**

Qualifications

- High School Diploma or equivalent

- Minimum of three years health care delivery or related business experience

- Strong knowledge of medical terminology and a customer service focus

- Knowledge of insurance reimbursement process

- Effective data entry and word processing, problem-solving, human relations, and oral/written communications skills

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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