20 days old

Intake Coordinator

Kelly Services
Lewisville, TX 75029
**Intake Coordinator -Lewisville, TX**

We are seeking a great Intake Coordinator for a large healthcare insurance company located in Lewisville.

**Title:** Intake Coordinator

**Location:** Lewisville

**Pay:** $16.50 hr.

**Hours:** M-F 8am-5pm

**Type:** Temp to perm

**Job Description:** Responsible for handling approximately 50 150 inbound/outbound calls per day with ability to determine needs and manage accordingly

**Job Responsibilities:**

+ Resolve patient s questions and concerns regarding status of their request for delivery of their medication/medications

+ Enter detailed information into company proprietary software while conversing via telephone

+ Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller

+ Understanding of HIPAA and PHI

**Job Requirements:**

+ Certified Pharmacy Technician

+ High School education required

+ 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience

+ Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred

+ Knowledgeable of insurance billing methods and general pharmacy operations a plus

+ Ability to properly utilize all computer systems including Word, Excel, MS Outlook, and Cisco telephone software.

+ Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting

+ Strong attention to detail and quality documentation

+ Exceptional verbal communicator with friendly tone, empathy and customer centric focus

+ Independent worker and self-starter with solid time management skills and ability to work with high volume production teams

+ Continuous learner with a desire to move into a senior level role

+ Solid work ethic and driven to achieve daily/weekly metrics

+ Adherence to company attendance policies

**Apply now for immediate consideration!**

**_Please do not contact your local Kelly branch office as they are not filling this position._**

_Keywords: CPhT, Cerftified Pharmacy Technician, #MD2019_

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-25 Expires: 2019-11-25

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Intake Coordinator

Kelly Services
Lewisville, TX 75029

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