13 days old

Intake Specialist 2

Kelly Services
Chattanooga, TN 37404
**Job Description**

Position: Intake Service Specialist II

Training Hours: 8a - 4:45p M-F for approximately 5 weeks of classroom training and then 4 weeks of post training (subject to change based on business need)

Hours: core hours for this position are 10:35 am-8:05 pm on Monday and 11:50 am- 8:05 pm Tuesday- Friday. There is also a need to work OT including some Saturdays (based on a business need and typically on a voluntary basis)

Salary: $15.86

General Summary:

This position is accountable for the accurate and efficient intake of new claims. The incumbent will be responsible identifying and supporting multiple products with a core/baseline proficiency of Short-Term Disability. Associates in this role will be interacting with claimants/employers and serving as mentors for others as time in job/proficiency level is demonstrated; therefore strong customer service / communication orientation is a core competency while demonstrating the ability to operate across various systems and product workflows. The incumbent for this position will possess the talent, skills and aptitude for lateral and/or elevated advancement at Unum.

Principal Duties and Responsibilities

o Systematic initiation of new claims in support of various Unum product types utilizing the appropriate claim adjudication system.

o Perform a policy coverage search to determine claim filing eligibility and process/triage based on standard and/or customized policy instructions.

o Manage pending/incomplete and future claims prior to triage/assignment to the corresponding claims organization/team.

o Contribute to individual quality/production expectations to ensure the achievement of organizational turnaround time expectations.

o Promote a positive customer service experience through prompt, accurate and courteous responses to internal and external customers- expectations.

o Continue to build additional knowledge and understanding of the Unum business

o Participate in training/development of new staff.

o Identify trends, issues and innovative ideas and partner in solutions.

o Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment.

o Identify and share process improvements to enhance customer service.

o Embrace leadership by promoting a positive team environment which results in motivated and empowered peers.

o Support various project work as needed.

o May perform other duties as needed.

Job Specifications

o High school diploma or equivalent required

o Prior relevant experience, military service and/or college degree preferred

o The ability to work a varied shift from 8:00am to 8:00pm ET, Monday - Friday

o Exceptional verbal/written communication and interpersonal skills

o PC skills are essential with a practical knowledge of Microsoft Office products

o Demonstrate good investigative, research and problem-solving skills

o Ability to multi-task, with a demonstrated ability to work in a fast-paced environment handling a large volume of work

o Action oriented, results driven and a team player that includes working with team members in a cross-site work environment

o Possess an innovative mindset and is adaptable to change; ability to deal with multiple, concurrent and rapidly changing demands

o Seeks out job challenges and opportunities to constantly improve skills

o Strong work ethic with consistent job attendance history

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-04 Expires: 2019-12-05

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Intake Specialist 2

Kelly Services
Chattanooga, TN 37404

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