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15 days old

Intake Support Technician

Kelly Services
West Columbia, SC 29171
**Kelly Services is Recruiting for opportunities in West Columbia, SC.**


**How to Apply:** Please email your updated resume in MS Word or PDF Document to laura.rosensteel@kellyservices.com for review.


**Shift:** Monday Friday 8am-5pm


**Pay:** 17.25 per hour


**Position: Intake Support Technician**


**Summary:**


The primary responsibility of the Intake Support Technician (IST) is to assist in the intake process and on-boarding of new patients. The IST will ensure that patient referral information is accurately entered into CPR+, notification is sent to sales and appropriate staff, as well as fax notification to the referring physician office in a timely manner. The IST functions as an integral member of a multidisciplinary clinical team which manages the care of ambulatory infusion patients. They work closely with the Intake Coordinator, Insurance Case Managers, Patient Account Reps, and Nurse Managers in providing and promoting customer service, process flow, operational integrity, quality care and process improvement along with high service standards.


**Essential Duties:**


Enters new patient demographics, insurance into CPR+. Scans and tags initial paperwork into medical record.


Before entering patient into CPR+, verifies that patient is not currently on file.


Notifies Intake Coordinator of new patient.


Sends initial Plan of Treatment, upon request.


Sends email promptly on all new AIC referrals.


Sends timely notification of referral receipt to the referral source.


Scans and assigns all documents into patients electronic medical record and notifies appropriate personnel.


Documents appropriately in patients medical record.


Monitors all incoming fax transmissions and disseminates them to appropriate staff.


Aids Clinical Support Techs in the scanning and assigning of documents to patients medical record.


Performs all other duties as requested.


Maintains courteous demeanor at all times.


Communicates with peers, supervisors and other employees in a professional manner.


Takes initiative to present ideas and suggestions to leadership.


Demonstrates ability to maintain calm under pressure and to cope with changing environment.


Participates in the orientation of other staff as requested


Supports the marketing efforts of PI by assisting the sales team and providing educational programs to referral sources as requested


Participates in Performance Improvement processes.


**Qualifications/Requirements:**


**Experience / Education**


High School Diploma or Equivalent


Minimum one (1) year of medical office experience required.


**Other Qualifications**


Strong organizational, communication and problem solving skills.


Excellent internal and external customer service.


A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.


Must be able to assume a flexible work schedule.


**Interpersonal Skills**


Must have excellent interpersonal skills in handling interactions with Palmetto Infusion staff, other agencies, groups, patients and families.


**Technology Skills**


Competent in use of company email as means of communication, accessing the company website to view company policies and electronic medical records.


Competent in the use of company self-service payroll software (time and attendance, benefits, pay statements).


Competent in the use of Microsoft Office products and the ability to navigate Internet Explorer. Proficient in typing, word processing (Microsoft Outlook/Express, Word, Excel), and familiar with office equipment. Language Skills:


This position requires a knowledge of, and sensitivity to, cultural and language differences.


**Mathematical Skills**


Must have the ability to perform basic mathematical computations. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.


**Reasoning Ability**


There are a number of deadlines associated with this position. The employee must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.


**Physical Demands**


The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors and staff.


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-28 Expires: 2021-05-29

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Intake Support Technician

Kelly Services
West Columbia, SC 29171

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