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1+ months

Issue Coordinator

Kelly Services
Canton, MA 02021
**Whats next for you? This great job.** Finding a job that fits your lifestyle isnt always easy. Thats where Kelly Professional & Industrial comes in. Were seeking for a **Issue Coordinator** to work at a rapidly growing insurance company in **Canton, MA.** Were here to help you find something great that works for you, so you wont miss a moment of what really matters in your life.


**Job Title:** Issue Coordinator


**Pay Rate:** Up to $30/Hr.


**Shift:** Monday to Friday 9-5


**Terms of Employment:** Temporary help


**Responsibilities:**


+ Oversee all newly submitted applications by collecting relevant information and verifying accuracy with all forms necessary to proceed with the process.

+ Direct communication with clients when information is missing or inaccurate.

+ Process and underwrite Life, Disability, Critical Illness, Accident applications and Disability Applications.

+ Complete set up of list bills.

+ Validate agent licensing state and company appointments using electronic system.

+ Complete data entry of new application submissions and maintain quality standards.

+ Identify and execute LexisNexis to comply with Patriot Act and Medical Information Bureau in accordance with consumer reporting regulations on required applications.

+ Utilize critical thinking skills to fully understand the issue process and all possible outcomes including how it may affect agent commissions.

+ Validate premiums and EFT drafts to ensure accuracy, identify discrepancies and take a lead role in working in partnership with producers to correct errors to improve the customer experience.

+ Produce weekly pending reports for agents and management.

+ Provide customer service through written and verbal correspondence to internal/external stakeholders; recognize what needs to be done to meet complex stakeholder needs and demonstrate flexibility and responsiveness to meet those requirements. Process and respond to incoming fax, mail and emails within 24 hours.

+ Actively participate in team meetings, contribute to setting team goals, and team decisions.

+ Act as an active member of the team to achieve and maintain department standards.

+ Prepare insurance contracts with amendments and letters for policy mailing to policyholders.

+ Ability to cross train and mentor employees when needed.

+ Participate in conference calls with agencies to discuss enrollments and problem cases

+ Recognize and suggests process improvements.

+ Comply with privacy guidelines.

+ Other duties and special projects as required.

+ Demonstrate a desire to assist.


+ Listen for understanding and respond empathetically.

+ Explain things in a manner that is easy to understand.

+ Be knowledgeable students of our business.

+ Take full ownership to resolve questions and issues.

+ Be professional, polite and courteous.

+ Leave our customers and associates better than where we found them.


**Knowledge Requirements:**


+ Excellent written/verbal communication skills.

+ Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines.

+ Strong ability to pay attention to detail

+ Excellent interpersonal skills and the ability to effectively build and extend relationships.

+ Experience using multiple system applications, managing electronic and physical documents, ensuring they are properly recorded in systems and stored appropriately.

+ Excellent working knowledge of Microsoft Office Word and Excel.


**Education:**


+ Bachelors Degree or equivalent work experience preferred.


**Experience:**


+ Minimum of 2 years of equivalent business experience required.

+ Insurance experience and/or knowledge preferred.

+ 1 - 2 years of experience in Customer Service preferred.


For immediate consideration please send your resume to **silq389@kellyservices.com** **.**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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Posted: 2022-08-26 Expires: 2022-11-05

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Issue Coordinator

Kelly Services
Canton, MA 02021

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