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8 days old

IT Analyst

Kelly Services
Lexington, SC 29071
**IT Operational Analyst, Lexington, SC (ONSITE 5 days a week)**


Kelly Services is seeking an IT Operational Analyst to assist with IT needs such as password volume but could expand out to learning more skills in the future if the candidate excels. You will be working in a team of 50 in a work culture that rewards good performance in a friendly environment for one of our top clients in Lexington, SC.


**Length:** 10/10/2022 to 10/09/2023 (Possibility of extension or perm)


**Type:** Contract W2


**Pay Rate:** $19.50/hr. (W2)


**Schedule:** Business hours are 6 AM-10:30 PM - 7 days a week. You would be given an 8 hour shift in between. Shifts are published in advance and do require flexibility to ensure appropriate coverage.


**Training:** Team members receive in-depth classroom training and shadowing and are measured using a performance scorecard approach which highlights productivity, colleague interaction, first contact resolution, support proficiency and ticketing quality.


**Interview Process:** Phone Interview


**Summary of Day to Day:**


A single point of contact for technical support and general queries (including password, hardware, software, e-Messaging, Mobile devices) to employees in Corporate, Retail, Wealth, Phone Channels, Auto Finance, MBNA, TDUS, Insurance, Securities, Real Estate Lending and Vendors. The business operates 7/24/365 in a team oriented environment with over 100 front line support representatives across two locations. Working in collaboration with support teams, the business relies on Service Desk employee's vast expertise of technical and application related knowledge to deliver an excellent colleague service experience with focus on maintaining high first call resolution rates.


**Job Description/Accountabilities:**


+ The primary accountability of this position is to provide first level technical support.


+ Respond to a variety of inbound colleague calls/emails

+ Ensure accurate and detailed problem documentation/ticketing

+ Provide timely escalation and follow-up with support groups and colleagues

+ Identify and escalate wide-impact or potential wide-impacting outages

+ Identify trends and opportunities for improvement as well as provide ongoing feedback

+ Build ongoing support proficiency for other skills and applications


**Requirements:**


+ Excellent written and oral communication skills.

+ Ability to work flexible schedules based on business forecast requirements (which are subject to change). We offer weekly rotations which can include day shifts, evening shifts, week-end shifts and overnight shifts.

+ Ability to work flexible schedules; based on business needs (which are subject to change), we typically offer weekly rotations including early evening shifts, day shifts and week-end shifts; we may require team members to cover overnight shifts as well; candidates with more shift flexibility and who meet our hiring criteria will be considered first.

+ Above average computing and navigational skills

+ Exceptional customer service skills

+ Experience with ticketing systems is an asset

+ A team player who collaborates effectively with peers and other teams

+ Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)


+ Windows 10, IE11,Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support.

+ Experience with iPad, Tablets, Smartphone and Android devices


+ Above average computing and navigational skills

+ Exceptional customer service skills

+ Team player who collaborates effectively with peers and other teams but can also work well independently

+ Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)

+ Ability to type at least 30 words per minute

+ High school education required.

+ 0-2 years of related experience.


**Nice to have:**


+ IT Helpdesk experience/Experience with Ticketing

+ Technical degree and/or IT Certification preferred.

+ General knowledge and understanding of PC hardware and components.

+ Associates Degree or Technical Certification preferred


**Apply Today!**


**\#P2**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **Technology?**


Looking to put your tech expertise to work on todays most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, youll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the worlds most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, make an impact, and grow your tech career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-19 Expires: 2022-10-20

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IT Analyst

Kelly Services
Lexington, SC 29071

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