21 days old


Kelly Services
Princeton, NJ 08544
**BH: 3510318**

***** MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS ***** **_NO C2C_** ***** REMOTE-Onsite BLEND *****

*****NOTE*** If your experience is not in this area of specialty, please refrain from sending your resume.**

**_Our Client is expanding and currently seeks a_**


**_For a 6+ month assignment with possible extensions!!_**

**LOCATION: Princeton, New Jersey**

**_Position is currently remote, but must report to this office once COVID restrictions are lifted_**

**Leverage your BUSINESS ANALYSIS - ServiceNow -** **ITSM** **skills**

**to help take your career with our Client to** **the "Next Level" for** **_2021 and beyond!_**

Our Client is seeking a Business Analyst to support the IT Service Management team.

**Job Requirements:**

Strong Interpersonal skills and highly developed communication skills for effectiveness in face to face meetings, presentations and in written form the ability to effectively build alignment and influence others in a matrix environment.

Builds trusting relationships with key stakeholders in internal teams, which enable seamless working relationships, and drives effectiveness and high performance throughout the project lifecycle.

Define and execute business analysis for business processes and technology implementation including aspects for both business process improvement and lifecycle governance.

Demonstrated strong analytical skills, process knowledge and lateral thinking.

Detail oriented with the ability to manage multiple, diverse priorities and exercises diplomacy.

Strong relationship management skills in order to create energy, excitement and personal investment in others.

Strong skills with Microsoft Excel and Enterprise level ITSM reporting tools.

**Required qualifications and desired experience:**

Experience with the ServiceNow platform is required.

Experience with enterprise level ITSM and reporting tools are significant assets.

Experience in ServiceNow user and group administration and governance a plus.

Experience in one of the ITSM processes such as Incident Management and related metrics are significant assets.

Understanding of global pharmaceutical industry.

Strong skills in building and maintaining successful engagement and relationships with key stakeholders to ensure large scale IT project is supported and successfully delivered.

**Job Description:**

Understand and apply IT Service Management best practices.

Manage ServiceNow group administration process including operations such as group administration and governance.

Assist ServiceNow users across the enterprise with Adhoc ServiceNow group management, user access requests and training related issues.

Perform daily, weekly and quarterly group related activities to ensure group compliance is adhered to.

Review P1 Incidents for process adherence and participate in problem investigations as needed, at the direction of process owner.

Assist the Incident Process Owner in process health monitoring, languishing tickets as well as audit Incident tickets to ensure compliance and accuracy.

Assist in training IT personnel on ITSM processes and tools as required.

Organize and execute User Acceptance testing for a large-scale projects as well as small releases; HP ALM experience preferred.

Develop and or maintain reference materials, knowledge articles and related training materials.

Persuades and influences others with effective verbal and written communication.


Bachelors degree or equivalent. 5+ years of related experience

+ **There is no per diem with this position**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**

+ **MUST be able to work without sponsorship or VISA transfer for this position**


**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-28 Expires: 2021-06-28

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Kelly Services
Princeton, NJ 08544

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