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20 days old

IT Business Analyst (Salesforce)

Kelly Services
Tampa, FL 33603
Kelly Services is seeking an IT Business Analyst for one of our top clients in Tampa, FL. Below are the details and requirements. For immediate consideration, email your resume directly to kim.hewlen@kellyservices.com and apply online!


**IT Business Analyst (with Salesforce)**

**Tampa, Florida**

**12 months project w/ potential extension**

**(No C2C)**


Will assist in the planning and execution of technology within the Business Solutions Enablement organization. The incumbent will assist in the cross-functional implementation, deployment, and operations of business solution delivery for technologies supporting the GS Service and Experience division.


**Responsibilities**


+ Perform Discovery of Business needs.

+ Enter Business needs into the Demand Management Intake platform.

+ Create and manage user stories for Salesforce and or the Genesys Telephony platform which includes but is not limited to:

+ User story grooming with functionally specific project teams.

+ Update user stories until they are in Definition of Ready (DoR).

+ Define user acceptance criteria in review with functional project teams.

+ Provide consultation on requirements to the product owner/business owner.

+ Oversee the validity of requests in the backlog; coordinating with Business Functions and project leads.

+ Identify and communicate Business priorities to the Product Owner.

+ Overall documentation of project requests, user stories, backlog.

+ Communication to all project stakeholders with updates & status of pending & in-progress requests.

+ Assist the BSE Test Lead in the communication of testing needs and resource requirements.


**Required Skills**


+ A minimum of a Bachelors Degree is required; advanced degree or IT major preferred.

+ Must have strong skills with Salesforce (admin cert preferred).

+ Familiarity with Genesys preferred.

+ Minimum of 5 years of relevant business systems analysis.

+ Experience in SLDC and Agile development process required.

+ Understand the Scrum process.

+ Strong analytics and reporting skills.

+ Superior communication and collaborative skills required.

+ Account Management skills.


**Why Kelly** **** **?**


By partnering with Kelly IT, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-02-05 Expires: 2021-03-08

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IT Business Analyst (Salesforce)

Kelly Services
Tampa, FL 33603

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