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8 days old

IT Desktop Support Specialist

Kelly Services
Austin, TX 78703
Kelly Services is seeking an **IT Desktop Support Specialist** for one of our leading clients.


******* If this position may be interested to you, please email me back at somp767@kellyservices.com (with your most up to date resume in word format) and advise the best time and number at which you can be reached ****


**Job Title:** **IT Desktop Support Specialist**


**Location:** **Austin, TX**


**Length: 12 months**


**Type of contract: W2 ONLY**


**Pay Rate Open for discussion**


**Position Summary**


The Desktop Support Specialist is responsible for interfacing with the IT Service Desk as a 2nd level escalation in user communication and technical support. This position will work extensively within the Incident, Service Request, Knowledge, and Asset Management processes; ensuring proper troubleshooting, restoration, and completeness of services requested by the customer or internal IT teams. Technology support is focused on all desktop interaction points that a customer may engage with, including, access restoration, hardware deployment, software management, general support and questions, compliance, and IT purchasing.


**Essential Duties & Responsibilities**


+ Provide support to end users or processes that cannot be resolved by 1st level support (Service Desk)

+ Work with end users and provide support services aligned to defined service level agreements (SLA) and to ITIL standards

+ Monitor, troubleshoot and maintain all end user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN, phones, conference devices, mobile devices and related Operating Systems and software

+ Uphold and implement security standards in compliance with IT Security department

+ Manage support interactions through the IT Service Management System

+ Support users by writing and maintaining documentation that help to answer questions and resolve problems

+ Assist Management in gathering information and creating processes, procedures, and policies

+ Gather information for status reports on progress of projects, open items, and issues

+ Follow the established standards for documenting projects, configurations, and standard operating procedures

+ Perform all job-related responsibilities with minimal management direction and guidance

+ Work within the defined Incident, Request, Asset, and Change Management processes

+ Responsible for compliance including password management, documentation, maintenance, provisioning access, and data protection procedures

+ Work to minimize downtime impact on users through accurate communication, planning of scheduled downtimes and quick problem resolution for unscheduled downtimes

+ Monitor performance, diagnose issues, and perform emergency and scheduled maintenance as required on IT systems

+ Participate in strategic initiatives by performing technical and process project activities

+ Engage with audit and follow audit guidelines as requested

+ Provide 24/7 on-site support as required

+ Work on special assignments as they arise


**Knowledge & Skills**


+ 3+ years experience supporting electronic user devices to include but not limited to desktops, laptops, printers

+ Strong written and verbal communication skills

+ Experience administratively supporting Microsoft Windows (Desktop and Server)

+ Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.)

+ Experience with network switching technology (VLAN, TCP/IP, DHCP, and etc.)

+ Experience with diagnosing and troubleshooting software and hardware issues

+ Able to lift 50 lbs

+ Self-starter/Ability to work independently

+ Enthusiastic about technology

+ Strong customer service skills

+ Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously

+ Knowledge of the ITIL disciplines


**Minimum Qualifications, Education & Experience**


+ High school diploma is required; Bachelors degree from an accredited college or university in Computer Science, Information Systems, or related IT field is preferred

+ Minimum 3 years of experience in a Service Desk or Desktop support environment


**Work Environment**


+ This is largely a sedentary role

+ This job operates in a professional office environment and routinely uses standard office equipment

+ Work may be performed in a clean room environment

+ While performing the duties of this job, the employee may be required to sit or stand for long periods of time

+ Operator is required to use computer

+ Must be able to occasionally move and lift objects of up to 50 pounds

+ Typically requires travel less than 5% of the time


**Soma Patanaik**


**IT Recruiter**

_Email:_ _somp767@kellyservices.com_

**Web** kellyservices.com


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-05-11 Expires: 2022-06-11

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IT Desktop Support Specialist

Kelly Services
Austin, TX 78703

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